Getting started with VeriSM - with case study Jul 19th 2018 VeriSM™ is a Service Management approach for the digital age that helps service providers create a flexible operating model to meet desired business outcomes.Presenter: Clair Agutter, … read more
Incident Management Metrics: A University of Miami Case Study Posted by Cid Tyer on Oct 19th 2011 Download the: Slide Deck Q&A Report Call Monitor Template Service Request Eval. Template … read more