Webinar: Lessons from the ITSM Trenches Posted by Cid Tyer on Jun 15th 2011 Download the: Slide Deck Q&A Report … read more
We don’t like our Service Management Tool Posted by Cid Tyer on Apr 20th 2011 Download the: Slide Deck Q&A Report … read more
Integrating ITSM Frameworks, Standards and Processes Posted by Cid Tyer on Jan 19th 2011 Download the: Slide Deck Q&A Report … read more
Keeping the End Goal in Mind with Kyna Autrey & Joseph Bryson, SAIC Posted by Cid Tyer on Nov 17th 2010 Download the: Slide Deck Q&A Report … read more
Rock n Roles, Responsibilities and Resources Posted by Cid Tyer on Oct 13th 2010 Download the: Slide Deck Q&A Report Lifecycle Approach to Service Management Roles White Paper … read more