Webinar Archives
Living the CPDE Life
Aug 31st 2023
Complimentary Webinar
Presenter: Michael Cardinal, BPO, Thirdera
ITSM Academy's Certified Process Design Engineer (CPDE) course is packed with practical tips and hints on process design. Not
… read more
Putting the “People” Back in People, Process and Technology
Posted by Cid Tyer on Sep 15th 2015
With the growth of technology and the rise of process to get things accomplished, we often leave out the key part of "People, Process and Technology"--the "People". The common element in any organi
… read more
How to Get It Going With Little or No Budget
Posted by Cid Tyer on Jul 15th 2015
In this webinar you will learn how to get CSI started and accepted into your culture. You will learn tips and tricks for making small incremental improvements that go a long way toward your Continu
… read more
Secrets of a ScrumMaster: Agile Practices for the Service Desk with Donna Knapp
Posted by Cid Tyer on May 20th 2015
Can agile concepts be applied to the service desk? Absolutely! This session describes the benefits of agile practices and provides a brief introduction to Scrum – an agile way to handle complex pro
… read more
Cyber Resilience: There's no Time to Waste
Posted by Cid Tyer on Apr 15th 2015
The digital age provides all organisations with opportunities to grow and innovate. But it also brings a new world of risk, especially to our most precious information. The information that’s criti
… read more