Process Integration, Metrics and Expectations Posted by Cid Tyer on Apr 16th 2014 Frameworks and standards such as ITIL, KCS and ISO/IEC 20000 promote an integrated process approach. Using business-centric examples, this session shows how to design service desk metrics and repor … read more
Certified ScrumMaster (CSM) Round Table with Jayne Groll and Donna Knapp Posted by Cid Tyer on Feb 19th 2014 Download the: Slide Deck Q&A Report … read more
What is DevOps? Posted by Cid Tyer on Jan 15th 2014 This webinar introduces attendees to DevOps, the cultural and professional phenomenon that is rocking the IT world. By encouraging better collaboration, communication and integration between de … read more
The Service Desk of the Future Posted by Cid Tyer on Oct 16th 2013 Download the: Slide Deck Q&A Report … read more
Establishing a Business Process Group with Elaine Wong Posted by Cid Tyer on Aug 14th 2013 Download the: Slide Deck … read more