Managing the Flow of Feedback Aug 18th 2022 Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy Value streams are getting a lot of attention these days, as organizations work to optimize the flow of value to their customers. … read more
Ask Me Anything - Lean Edition Nov 16th 2018 CoPresenters: Mike Orzen, Lean Technologist / Author, Donna Knapp, Curriculum Development Manager / Author It’s been said that where there is demand there is a value stream. It seems you … read more