Is ITIL Really Worth the Effort? with Doug Tyre, University of Miami Posted by Cid Tyer on Nov 14th 2012 Download the: Slide Deck Q&A Report Whitepaper … read more
Incident Management Metrics: A University of Miami Case Study Posted by Cid Tyer on Oct 19th 2011 Download the: Slide Deck Q&A Report Call Monitor Template Service Request Eval. Template … read more