The Evolution and Future State of the Service Management Office Jul 29th 2019 Presenter: Jeff Jensen, ITIL Expert, PMP, CPDE, DevOps Leader With the continued adoption of best practice frameworks and new ways of working (including Agile, DevOps, Lean … read more
Should You Establish a Service Management Office (SMO)? Posted by Cid Tyer on Jun 26th 2013 Download the: Slide Deck Q&A Report … read more