Webinar Archives
Implementing XLA's
Nov 24th 2023
Complimentary Webinar
Presenter: Neil Keating, Co-Founder and Chief Experience Officer, Bright Horse
What do XLAs mean for existing SLAs? How do you start? Is there a best practice and means
… read more
The Anatomy of XLA: Experience Level Agreements
Apr 18th 2019
Presenter: Alan Nance, FISM, Managing Partner XLACollab... thought leader, innovator, creative disruptor.
Service Management exists to guarantee a valuable experience to custo
… read more
Should You Establish a Service Management Office (SMO)?
Posted by Cid Tyer on Jun 26th 2013
Download the:
Slide Deck
Q&A Report
… read more