A Practitioner's Perspective Apr 20th 2023 Presenter: Michael Weaver, Director - GSMO Governance Controls & Improvements Join us for practitioner Mike Weaver's take on topics such as guiding principles of an organization & their application … read more
State of ITSM and... 2023 Jan 26th 2023 Presenter: Donna Knapp, Curriculum Development Manager As we move into 2023, the pandemic is behind us (sort of), but that doesn’t mean we aren’t still feeling its effects. We simultaneously need t … read more
State of ITSM and... 2022 Jan 20th 2022 Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy As we move into 2022, the pandemic persists, as does the pressure to keep up with the demand for digital innovation. Join us to … read more
Ask Me Anything - Lean Edition Nov 16th 2018 CoPresenters: Mike Orzen, Lean Technologist / Author, Donna Knapp, Curriculum Development Manager / Author It’s been said that where there is demand there is a value stream. It seems you … read more
DevOps Ask the Experts Posted by Cid Tyer on Oct 14th 2015 DevOps is emerging as an industry buzz word. What does DevOps mean? Is it relevant to enterprise IT? How does it relate to ITIL/ITSM, Agile, Lean and tools? Jayne Groll and Donna Knapp w … read more