Webinar Archives
A Practitioner's Perspective - a chat with Mike Weaver
Apr 3rd 2023
Complimentary Webinar
Presenter: Michael Weaver, Director - GSMO Governance Controls & Improvements
Join us for practitioner Mike Weaver's take on topics such as guiding principles of an orga
… read more
State of ITSM and... 2023
Dec 19th 2022
Complimentary Webinar
Presenter: Donna Knapp, Curriculum Development Manager
As we move into 2023, the pandemic is behind us (sort of), but that doesn’t mean we aren’t still feeling its effec
… read more
State of ITSM and... 2022
Dec 22nd 2021
Complimentary Webinar
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
As we move into 2022, the pandemic persists, as does the pressure to keep up with the demand for di
… read more
Ask Me Anything - Lean Edition
Nov 16th 2018
CoPresenters: Mike Orzen, Lean Technologist / Author, Donna Knapp, Curriculum Development Manager / Author
It’s been said that where there is demand there is a value stream. It seems you
… read more
DevOps Ask the Experts
Posted by Cid Tyer on Oct 14th 2015
DevOps is emerging as an industry buzz word. What does DevOps mean? Is it relevant to enterprise IT? How does it relate to ITIL/ITSM, Agile, Lean and tools?
Jayne Groll and Donna Knapp w
… read more