SRE is a Service Management Framework Apr 15th 2021 Presenter: Jayne Groll, Former CEO of DevOps Institute Site Reliability Engineering (SRE) is rising quickly as the most innovative approach to IT Service Management (ITSM) since the early days of ITIL. This session provides a high level overview of how SRE teams manage traditional ITSM processes such as Service Level, Change, Incident, Capacity and Event Management. The presentation will also look at core SRE principles and the role of the Site Reliability Engineer. In this webinar, you’ll learn:The history and definition of Site Reliability Engineering SRE Guiding Principles The importance of meeting Service Level Objectives SRE guidance for ITSM processes Why toil reduction and an engineering approach is important About the role of the Site Reliability Engineer Details of the SRE Foundation certification Download the slide deck Motivated by the ideas presented? Print a Personal Action Plan to capture them. #Guidance #ITSM #ITSM Academy #ITSM Processes #lisa schwartz #Service Level Agreements #Site Reliability Engineer #Site Reliability Engineering #SLO #SRE #Toil #webinar Facebook Email Print Linkedin