ITIL 4. The Next Evolution. Dec 13th 2018 Presenter: Donna Knapp, ITSM Academy's Curriculum Development Manager / Author Join us for an introduction to ITIL 4. We’ll share – at a high level – key ITIL 4 concepts and how those concepts support the management of modern IT services. If your organization is leveraging agile, lean and DevOps practices, you will like what you see in this current evolution of the ITIL framework. Download the slide deck Listen to the recording Listen to the Q&A Interested in learning more about ITIL 4? ITIL 4 Foundation #4 #donna #Foundation #ITIL #itil 4 #itil v4 #knapp #version Facebook Email Print Linkedin