OLD Whitepapers

 

Our blog is updated weekly, please search ITSM PROFESSOR BLOG for the most up-to-date content.

Published Date	White Paper	Download
March 2021	What is DevOps?	PDF
February 2021	What is DevOps Leader?	PDF
September 2020	What is SRE?	PDF
August 2020	What is Continuous Testing?	PDF
July 2020	What is DevOps?	PDF
May 2020	What is ITIL 4 High Velocity IT (HVIT)?	PDF
January 2020	What is Essence of eXperience?	PDF
December 2019	What is Agile Service Management?	PDF
August 2019	What is Lean?	PDF
February 2019	What is ITIL 4?	PDF
January 2019	ITIL 4 Qualification Scheme & Role-Based Training Matrix	PDF
December 2018	What is ITIL 3/2011?	PDF
June 2018	Exam Taking Tips - InfoGraph	PDF
August 2017	Personal Action Plan - Worksheet	PDF
January 2016	ITIL 2011 Qualification Scheme & Role-Based Training Matrix	PDF
July 2015	DevOps The Basics	PDF
June 2015	AXELOS ITSM Importance of ITIL	PDF
June 2015	AXELOS ITSM Academy ITIL Value Graphics	PDF
March 2015	The Agile Service Management Guide	PDF
April 2014	CPDEs In Action	PDF
April 2014	ITIL Experts in Action	PDF
October 2013	ITSM Academy Metrics Monster	PDF
July 2013	ITSM Process Design and Improvement: The Basics	PDF
May 2013	Introduction to SCRUM	PDF
January 2009	A Case for ITIL Return on Investment (ROI) Whitepaper	PDF