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ITSM Academy

What is ITIL?


ITIL 4 eBook

Download ITIL 4 Training Catalog

ITIL 4 Guiding Principles poster

 Download ITIL Guiding Principles (.pdf)

 ...What is ITIL?

ITIL is the most widely adopted framework for IT service management (ITSM) in the world. Simply put, ITIL is a set of books that provide best practice guidance to service providers on:
• The provision of quality IT services
• The processes, functions and capabilities needed to support those services


See ITSM Academy individual class options and dates

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