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ITSM Academy

What is ITIL?

Training Catalog

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ITIL 4 Guiding Principles poster

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ITSM Professor

 Over the years, the Professor
has had a lot to say...


What is ITIL?

What it ITIL?
Ripped from the classroom

 ...What is ITIL?

ITIL is the most widely adopted framework for IT service management (ITSM) in the world. Simply put, ITIL is a set of books that provide best practice guidance to service providers on:
• The provision of quality IT services
• The processes, functions and capabilities needed to support those services


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