#ITIL5 Has Arrived!
Download Our Intro Deck
I heart ITIL logo
Map your ITIL
learning journey
ITIL 5 Cheat Sheet
Which class is right for me? Use this quick guide to compare options, understand the available pathways, and choose the best place to begin your ITIL learning journey.
View Resource GENERAL FAQ
ITIL 5 Master Breakdown
Explore the pathway to ITIL Master within ITIL (Version 5), including Managing Professional, Strategic Leader, and Practice Manager designations. Understand how the modules connect, what each certification covers, and how to progress from Foundation to advanced levels to build real-world service management capability.
View Resource
ITIL Practice Manager Breakdown
Get a clearer view of the ITIL Practice Manager pathway, including how the modules fit together and how this designation helps build practical, real-world capability across service management practices.
View Resource
Continuing Professional Development (CPD) Program Breakdown
Learn how the Continuing Professional Development (CPD) program works, including requirements, eligible activities, and how to maintain certification while continuing to build your professional capability over time.
View Resource
ITIL Repository - Dive In
Browse a growing collection of ITIL resources, insights, and reference materials designed to help you explore concepts, certification pathways, and practical service management guidance in one place.
View Resource
ITIL Certification FAQ
Get answers to common questions about ITIL certification, including ITIL (Version 5), ITIL 4, certification pathways, prerequisites, exam-related questions, and training options.
View FAQ View Qualification Schemes
Open Enrollment
Class Dates
ITSM Academy mascot Flossie
Print
Calendar

Whether you are new to ITIL, returning after time away, planning training for a team, or aligning to current certification or meeting job requirements, the right learning path depends on your context and goals.

Use this quick guide to identify the most appropriate next step in your ITIL learning journey, including when ITIL (Version 5) is recommended and when continuing an existing ITIL 4 designation path makes sense.

Map your ITIL learning journey
Answer 3 questions to get a recommended path forward. NOTE: Pick an option for all 3 categories to see your recommended path.
1) Who is this training for?
2) What best describes your situation?
3) What outcome matters most right now?

Planning ITIL (Version 5) for Your Organization?

Assess your organization’s current capabilities, identify potential gaps and determine where to focus as you prepare for ITIL (Version 5). Your score and recommendation appear immediately after submission.

Assess Your Organization’s ITIL 5 Readiness

► All things ITIL

!