The Evolution and Future State of the Service Management Office Jul 29th 2019 Presenter: Jeff Jensen, ITIL Expert, PMP, CPDE, DevOps Leader With the continued adoption of best practice frameworks and new ways of working (including Agile, DevOps, Lean, and now ITIL 4), the purpose, scope, and objectives of the Service Management Office need to evolve. In the August webinar, Jeff Jensen will examine the current state of the SMO and will share some thoughts and recommendations on how it should evolve to meet the needs of our Digital and IT Transformations and provide additional value to organizations as they continue on their improvement journey. Download the slide deck Listen to the recording Listen to the Q & A #Digital #ITIL #Jeff #Jensen #Management #Office #Service #SMO #Transformation Facebook Email Print Linkedin