Webinar Archives
An Introduction to SIAM
Feb 26th 2021
Presenters: Liz Gallacher, Director and Helen Morris, Director of Helix Service Management Services
Service Integration and Management (SIAM) has long been used “across the pond” to help organ
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The Future of Service and Support: "A Brave New World"
Aug 17th 2019
Presenter: Jeff Rumburg, Managing Partner at MetricNet
IT Service and Support organizations worldwide are moving aggressively towards new business models. ITIL 4, AI, and hiring
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The Evolution and Future State of the Service Management Office
Jul 29th 2019
Presenter: Jeff Jensen, ITIL Expert, PMP, CPDE, DevOps Leader
With the continued adoption of best practice frameworks and new ways of working (including Agile, DevOps, Lean
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Modernizing Self Service Access
Sep 21st 2018
Presenter: Nick Schneider, Lean Consultant/Managing Partner, Sumplify
Driven by a range of initiatives: DevOps, Digital Transformation, Modern Operations, etc - today Infrastructure and O
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Service Portfolio - Preparing for the Future of your Organization
May 17th 2018
Presenter: Michael Cardinal
The key to effective Service Management is the definition and management of services. And the key to managing services is a robust Service Portfolio and Service Portfolio
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