Webinar Archives

State of ITSM and... 2024

State of ITSM and... 2024

Jan 3rd 2024

Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy As we enter a new year, it’s normal to wonder… what next? Before attempting to answer that question, it’s always useful to assess … read more
ESM and the Big Re-Think

ESM and the Big Re-Think

Aug 30th 2022

Presenter: John Worthington, Principal and Certified USM Coach - MyServiceMonitor, LLC The shift to enterprise service management is increasing complexity, but fortunately giving new life to some ol … read more
Service Management Transformation @BMC

Service Management Transformation @BMC

Sep 21st 2021

Presenter: Blaine Bryant, Senior Director IS&T Service Governance, BMC Join us as Blaine highlights how BMC IS&T organized to enable and accelerate its digital service management strat … read more