State of ITSM and... 2023

Presenter: Donna Knapp, Curriculum Development Manager

As we move into 2023, the pandemic is behind us (sort of), but that doesn’t mean we aren’t still feeling its effects. We simultaneously need to address emerging trends that are shaping our digital world. Join us to hear about the top issues facing enterprise IT organizations in 2023 as they struggle to modernize their IT service management (ITSM) capabilities, and align their ITSM practices with Agile, Lean, DevOps and Site Reliability Engineering (SRE) ways of working. Learn also how upskilling your teams can help you to avoid getting stuck in the middle of your transformation efforts.

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