More on ITIL 4. The Conversation Continues. Jan 18th 2019 Presenter: Donna Knapp, ITSM Academy's Curriculum Development Manager / Author ITSM Academy was so excited to introduce ITIL 4 in our January webinar. We can tell our 300+ audience members were excited as well by the number of questions we did get to answer. Join us in February for an extended Q&A session and the latest ITIL 4 news. Download the slide deck The recording of the session will be available post webinar Interested in learning more about ITIL 4? ITIL 4 Foundation ITIL 4 Executive Briefing #4 #Donna #ITIL #ITIL4 #Knapp Facebook Email Print Linkedin