Implementing XLA's

Presenter: Neil Keating, Co-Founder and Chief Experience Officer, Bright Horse

What do XLAs mean for existing SLAs? How do you start? Is there a best practice and means of governing them? In this webinar, we will answer these questions and introduce you to the best practice approach for improving employee experience and introducing XLAs.

• Download the slide deck

Motivated by the ideas presented? Print a Personal Action Plan to capture them.