Putting the Go in Governance Sep 16th 2021 Presenter: Greg Sanker, Senior IT Leader Ever wondered why ITSM success is much harder in real life than in theory? We all know that Leadership, Governance and Practices are key components. And th … read more
Making the Transition: ITIL v3 to ITIL 4 Aug 19th 2021 Subject Matter Experts: Mark Blanke, President and CEO of OwlPoint & Donna Knapp, ITSM Academy With ITIL v3 heading in to retirement, organizations are looking ahead to ITIL 4 and trying to fig … read more
Digital & IT Strategy - Go Fish! Jul 15th 2021 Presenter: Mark Bradley, Senior Product Manager, Flexera Go Fish! Digital transformation is a very hot topic, and there are tons of webinars, podcasts, etc. But we were not finding any that … read more
Where? Oh Where, Have my Processes & Roles Gone? Jun 17th 2021 Presenter: Michael Cardinal, Service Delivery, Thirdera A common misconception around ITIL 4 is that processes and roles no longer are important #incorrect. The need to continually improve has al … read more
Three Things Unisys got Right during the Pandemic May 20th 2021 Presenter: Weston Morris, Unisys Unisys helped 12 million people to work from home in just a few weeks. Our recipe included three things that we did right. However, to achieve true Experience Parit … read more