Webinar Archives
ITIL® 4 DSV - Drive Stakeholder Value
May 7th 2020
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy - Complimentary Webinar
How to Create a Great Customer Experience
A key activity in the ITIL 4 service value chain is 'en
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ITIL® 4 HVIT - High Velocity IT
Mar 25th 2020
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy- Complimentary Webinar
Digital has changed everything! It has enabled organizations to introduce new business models and to
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ITIL4 and ServiceNow
Feb 27th 2020
Presenter: Mario Vivas, CEO, River Horse- Complimentary Webinar
ITIL4 is out and everyone is eager to learn about the updates this release introduces. This session will summarize the key chang
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Adding Value with Change Management
Jan 28th 2020
Presenter: Vicki Rogers, Senior Manager of Change, Georgia Tech - Complimentary Webinar
Learn how Georgia Tech adopted the IT change management process (AKA change enablement practice in ITIL
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ITIL 4 Guiding Principles
Dec 2nd 2019
Presenter: Rose Gibson, ITSM Academy Complimentary Webinar
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