Webinar Archives
Putting the Go in Governance
Sep 16th 2021
Presenter: Greg Sanker, Senior IT Leader
Ever wondered why ITSM success is much harder in real life than in theory? We all know that Leadership, Governance and Practices are key components. And the
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Making the Transition: ITIL v3 to ITIL 4
Aug 19th 2021
Subject Matter Experts: Mark Blanke, President and CEO of OwlPoint & Donna Knapp, ITSM Academy
With ITIL v3 heading in to retirement, organizations are looking ahead to ITIL 4 and trying to figu
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Digital & IT Strategy - Go Fish!
Jul 15th 2021
Presenter: Mark Bradley, Senior Product Manager, Flexera
Go Fish!
Digital transformation is a very hot topic, and there are tons of webinars, podcasts, etc. But we were not finding any that
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Where? Oh Where, Have my Processes & Roles Gone?
Jun 17th 2021
Presenter: Michael Cardinal, Service Delivery, Thirdera
A common misconception around ITIL 4 is that processes and roles no longer are important #incorrect.
The need to continually improve has alw
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Three Things Unisys got Right during the Pandemic
May 20th 2021
Presenter: Weston Morris, Unisys
Unisys helped 12 million people to work from home in just a few weeks. Our recipe included three things that we did right. However, to achieve true Experience Parity
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