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Recent Posts
- » The Future of Service and Support: "A Brave New World"
- » The Evolution and Future State of the Service Management Office
- » Change Control in ITIL4: So Much More Than a New Name
- » Introducing “The V*A*L*U*E Formula: Do more with less and reduce stress"
- » The Anatomy of XLA: eXperience Level Agreements
Webinar Archives
Recent Posts
- » The Future of Service and Support: "A Brave New World"
- » The Evolution and Future State of the Service Management Office
- » Change Control in ITIL4: So Much More Than a New Name
- » Introducing “The V*A*L*U*E Formula: Do more with less and reduce stress"
- » The Anatomy of XLA: eXperience Level Agreements
Webinar: Lean Solutions – Agile Transformation at the United States Postal Service with Mark Mittelman, United States Postal Service
The postal business is changing at a rapid pace and the Postal Service must continue to change quickly to remain relevant and competitive in the marketplace. The Postal Service implemented the Agile methodology, replacing the traditional waterfall methodology to improve project communication, increase customer satisfaction, realize business benefits quickly, and improve overall quality. [...]
Webinar: Evolving Service Catalogs Start To Support The Broker Approach with Eveline Oehrlich, VP, Research Director, Forrester Research
Download the: Slide Deck Q&A Report Sample Service Catalog
Webinar: Leveraging Agile and Lean to Transform Your Organization with Donna Knapp, ITSM Academy
Download the: Slide Deck
Webinar: DevOps Gold: What the Olympics Teaches Us About Agile Development and Release with Dave Roberts, Executive Advisor, BMC Software
Download the: Slide Deck
Webinar: Tell the Story With Business Value Dashboards with Jeffrey M. Brooks, Research Vice President, Gartner, Inc.
Download the: Q&A Report
Webinar: What is Agile Service Management? And Why Is it Important?
Download the: Slide Deck Q&A Report
Webinar: Converting a Budget Deficit Into an Innovation Surplus with John Edgar, VP of IT and Kathleen A. Warnaar, Manager, Performance Achievement, United States Postal Service
The postal business is changing at a rapid pace and the Postal Service must continue to change quickly to remain relevant and competitive in the marketplace. The Postal Service implemented the Agile methodology, replacing the traditional waterfall methodology to improve project communication, increase customer satisfaction, realize business benefits quickly, and improve overall quality. [...]
Webinar: DevOps: Moving Beyond Early Adopters to Pragmatic Acceptance with Alan Shimel, Editor-in-Chief, DevOps.com
Just about every technology trend over the last 30 years has followed a similar pattern. Originally championed by a dedicated core of enthusiasts, it gathers adherents among those willing to live at the bleeding edge. Over time champions emerge who seek to spread the word on the benefits of the technology. These visionaries eventually come [...]
Webinar: Process Integration, Metrics and Setting Expectations with Donna Knapp, ITSM Academy
Frameworks and standards such as ITIL, KCS and ISO/IEC 20000 promote an integrated process approach. Using business-centric examples, this session shows how to design service desk metrics and reports that illustrate the benefits of an integrated approach. The importance of setting expectations about the impact of process improvements on performance metrics, employee morale and customer [...]
Webinar: Certified ScrumMaster (CSM) Round Table with Jayne Groll and Donna Knapp, ITSM Academy
Download the: Slide Deck Q&A Report
