Webinar Archives
SRE is a Service Management Framework
Mar 31st 2021
Complimentary Webinar
Presenter: Jayne Groll, CEO of DevOps Institute
Site Reliability Engineering (SRE) is rising quickly as the most innovative approach to IT Service Management (ITSM) sin
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An Introduction to SIAM
Feb 26th 2021
Complimentary Webinar
Presenters: Liz Gallacher, Director and Helen Morris, Director of Helix Service Management Services
Service Integration and Management (SIAM) has long been used “acro
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The Metrics Of Shift Left
Jan 22nd 2021
Complimentary Webinar
Presenter: Jeff Rumburg, Managing Partner, MetricNet
Organizations that haven’t spent a great deal of time shifting left—that is, moving tickets from desktop support to
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State of ITSM and... 2021
Jan 8th 2021
Complimentary Webinar
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
To say that 2020 was a challenging year would be an understatement. As enterprises acce
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An Actionable Approach to Driving Stakeholder Value
Oct 21st 2020
Presenter: Rae Ann Bruno, President, Business Solutions Training - Complimentary Webinar
ITIL
v4’s Driving Stakeholder Value (DSV) certification takes a more direct approach
to IT becomin
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