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ITSM Academy

Webinar Archives

Webinar: Leveraging Process Design: True Results, True Value with Andrew Wilson, Director, PMO U.S. Navy Bureau of Medicine and Surgery

View the Recording. Download the: Slide Deck Q&A Report Process Development

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Webinar: Is ITIL Really Worth the Effort? with Doug Tyre, University of Miami

Download the: Slide Deck Q&A Report Whitepaper

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Webinar: Change Management: One University’s Evolution from Chaos to Calm, Presented by Wake Forest University

Download the: Slide Deck Q&A Report

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Webinar: Ask the Experts with Donna Knapp and Jayne Groll, ITSM Academy

Download the: Slide Deck Q&A Report

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Webinar: When IT Fails: A Business Novel with Gene Kim, Author, former CTO of Tripwire

Download the: Slide Deck Q&A Report

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Webinar: IT Matters: Maximizing the Strategic Value of IT Investment with Dennis Ravenelle, Technical Project Manager, Harvard University

Download the: Handout Q&A Report

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Webinar: Using Models for Incident, Change, Problem and Request Fulfillment Management with Jayne Groll, ITSM Academy

Download the: Slide Deck Q&A Report

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Webinar: Reboot Service Management with Eveline Oehrlich, Principal Analyst, Forrester Research

Download the: Slide Deck Q&A Report

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Webinar: Effective Questioning for ITSM with Michael Cardinal, ITSM Academy

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Webinar: Linking Customer and Employee Satisfaction with Donna Knapp

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Real Love

"ITSM Academy has been a great partner from both quality of product and consistency of delivery. We can count on them."
Marc T., CEO, Mid-Western Consulting Company, Content Partner
"I received the test results this morning and was ecstatic and relieved! Thanks so much for the great hospitality and learning environment. I will certainly keep ITSM Academy in mind when I get an opportunity (funding) to take another course."
Ricky P., US Military, Public Learner
“Thanks for an awesome class! I have passed my test and am now ready for MALC.”
Mike M., Consultant, Leading ITSM Software Provider, Public Learner
"This was the best class I have ever attended. The instructor was great and the folks we worked with to schedule the class were all super friendly and professional. I can't wait to bring ITSM Academy back on site."
Randi P., Fortune 500 Financial Organization, Corporate Class Sponsor

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DevOps Foundation®, Certified Agile Service Manager (CASM)® and Certified Agile Process Owner (CAPO)® are registered marks of the DevOps Institute. BRMP® is a Registered Trade Mark of Business Relationship Management Institute, Inc.

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