Fright Night - What Went Wrong and Why Oct 20th 2022 Presented by: Jeff Jensen, Founder & Principal @I Train IT Leaders Deborah McDaniel, Associate Director-Office of Information Technology @Rutgers University Jon Leighton, Head of C … read more
ESM and the Big Re-Think Sep 15th 2022 Presenter: John Worthington, Principal and Certified USM Coach - MyServiceMonitor, LLC The shift to enterprise service management is increasing complexity, but fortunately giving new life to some o … read more
Managing the Flow of Feedback Aug 18th 2022 Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy Value streams are getting a lot of attention these days, as organizations work to optimize the flow of value to their customers. … read more
ITIL Hacks That Work! Jul 21st 2022 Presenter: Jeff Rumburg, CEO and Managing Partner of MetricNet ITIL is now a multibillion-dollar industry. ITIL training, certification, and audits are just some of the many ways you can immerse yo … read more
What Would Deming Do? May 19th 2022 Presenter: Donna Knapp, ITSM Academy & Michael Cardinal, Thirdera It’s tempting to think that the problems and challenges that organizations are currently facing are unique. In reality, the pas … read more