Getting and Keeping Executive Buy-in for your ITSM program Feb 15th 2024 Presenter: David Cannon & Ken Jarvis, PeopleCert Getting executive buy-in is one of the most important dependencies of every ITSM project. It’s also one of the biggest challenges. This webinar foc … read more
State of ITSM and... 2024 Jan 18th 2024 Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy As we enter a new year, it’s normal to wonder… what next? Before attempting to answer that question, it’s always useful to asses … read more
Implementing XLA's Dec 14th 2023 Presenter: Neil Keating, Co-Founder and Chief Experience Officer, Bright Horse What do XLAs mean for existing SLAs? How do you start? Is there a best practice and means of governing them? In this web … read more
ITIL 4 Practices: Monitor, Support, Fulfil - This isn't a webinar... it's a "gaminar"! Oct 19th 2023 Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy According to a recent survey, incident, service request, and problem management are commonly some of the first practices introdu … read more
Living the CPDE Life Sep 21st 2023 Presenter: Michael Cardinal, BPMO, Thirdera ITSM Academy's Certified Process Design Engineer (CPDE) course is packed with practical tips and hints on process design. Not only does it give you a best … read more