Webinar Archives
Living the CPDE Life
Sep 21st 2023
Presenter: Michael Cardinal, BPMO, Thirdera
ITSM Academy's Certified Process Design Engineer (CPDE) course is packed with practical tips and hints on process design. Not only does it give you a best p
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You've Spent the $ - Please Make the Most of It!
Jun 15th 2023
Lisa Schwartz, ITSM Academy Founder, and CXO is irked, bothered, miffed, and upset and she isn't going to take it any longer! Guest speakers include Donna Knapp and Sharon Beebe.
The disconnect betw
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Aligning the Power of Certifications with Your IKIGAI
May 18th 2023
Presenter: Gabrielle Davidsen, Managing Partner, Gartner Consulting
Have you ever questioned your career choices and how they support your purpose in life? Personal branding can be a challenge in a
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A Practitioner's Perspective
Apr 20th 2023
Presenter: Michael Weaver, Director - GSMO Governance Controls & Improvements
Join us for practitioner Mike Weaver's take on topics such as guiding principles of an organization & their application,
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Putting the People back in PPT
Mar 16th 2023
Presenter: Mike Cardinal, Director BPMO - US, Thirdera
When it comes to doing service management, we are often hyper focused on the technology, or even the processes that use the technology. But in
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