Webinar Archives

Presenter: Neil Keating, Co-Founder and Chief Experience Officer, Bright Horse What do XLAs mean for existing SLAs? How do you start? Is there a best practice and means of governing them? In this webi … read more

Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy According to a recent survey, incident, service request, and problem management are commonly some of the first practices introduc … read more

Presenter: Michael Cardinal, BPMO, Thirdera ITSM Academy's Certified Process Design Engineer (CPDE) course is packed with practical tips and hints on process design. Not only does it give you a best p … read more

Lisa Schwartz, ITSM Academy Founder, and CXO is irked, bothered, miffed, and upset and she isn't going to take it any longer! Guest speakers include Donna Knapp and Sharon Beebe. The disconnect betw … read more

Presenter: Gabrielle Davidsen, Managing Partner, Gartner Consulting Have you ever questioned your career choices and how they support your purpose in life? Personal branding can be a challenge in a … read more