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Webinar Archives
CSI - Status Quo or Status Whoa?
Recording (click image below) Slide Deck (click image to the right) Presenter: Brad Utterback, ITSM Consultant and Trainer Whoa is often used to "stop" motion. But it is also an idiom for something that causes us to pay attention. For example, something that's new, creative and a game changer for the business. Continual Service Improvement is a set [...]
WEBINAR: State of ITSM and DevOps 2018, with Donna Knapp
Complimentary Webinar - Thursday, February 15 at 11:00 am ET Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy Both IT service management (ITSM) and DevOps are at critical crossroads. As enterprises strive to speed innovation and deliver on digital business initiatives, IT organizations are undergoing a transformation. Join us to hear about the top issues facing [...]
WEBINAR: The Metrics Monster Returns! with Mike Cardinal
Complimentary Webinar - Thursday, January 18th at 11:00 am ET Presenter: Michael Cardinal, TEK Systems The monster lurking in the corridors is a problem. This monster is not your garden-variety type of problem. You know the kind; something that a well implemented Problem Management process could deal with and eliminate. No, this creature is of mythical scale. [...]
WEBINAR: The ROI of ITSM: Know Your Financial Impact!
Complimentary Webinar - Thursday, November 16 at 11:00 am ET Presenter: Jeff Rumburg, Co-founder and CEO of MetricNet Return on Investment (ROI) is one of the most common and important measures of financial performance in the business world. It is the ultimate measure of success for any business. Most companies, business units, and departments track ROI [...]
WEBINAR: Service Leadership’s 9 Guiding Principles: Keys to Successful Change
Complimentary Webinar - Thursday, October 19 at 11:00 am ET Presenter: Lou Hunnebeck, co-author of the ITIL Practitioner Guidance and Principal Advisor, Fruition Partners, a DXC Technology Company Whether planning, designing and deploying a new service or conducting ongoing continual improvement activities, ITIL has defined 9 principles to use to guide service management initiatives. In [...]
WEBINAR: How to Become a Great DevOps Leader, with Mustafa Kapadia
Complimentary Webinar - Wednesday, September 20 at 11:00 am ET Presenter: Mustafa Kapadia, Service Line Leader, IBM The ideal DevOps Leader is a tactical or strategic individual who helps design, influence, implement or motivate the cultural transformation proven to be a critical success factor in DevOps adoption. The most successful DevOps leaders understand the human dynamics of [...]
WEBINAR: Putting the Pro in Process Design, with Donna Knapp
Complimentary Webinar - Thursday, August 17 at 11:00 am ET Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy Movements such as DevOps and Site Reliability Engineering (SRE) are introducing new ways of working for IT organizations. For these movements to succeed, organizations must continuously improve and in some cases completely reengineer their IT Service Management (ITSM) processes. [...]
WEBINAR: ITSM Roles in an Agile and DevOps World, with Donna Knapp
Complimentary Webinar - Thursday, July 20, 2017 Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy Have you ever wondered how ITSM roles fit into an Agile and DevOps world? In this session, Donna will answer any and all questions that you may have regarding this connection. She will discuss the opportunities for process owners, process managers and all [...]
WEBINAR: The Importance of Monitoring for ITSM and DevOps
Presenter: John Worthington Director of Product Marketing, eG Innovations IT transformation is less about going from one point to another than it is about making the whole greater than the sum of its parts. The historical fragmentation of IT monitoring limits visibility and transparency, often at critical times during a transformation journey. This webinar will outline what [...]
WEBINAR: DevOps Test Engineering: Putting the ‘Continuous’ in Testing
Presenter: Anne Hungate President, Daring Systems You’ve heard about Continuous Integration and Continuous Delivery but what’s common as code makes its way through those processes? Testing. With DevOps Testing (also known as Continuous Testing), testing tasks are engineered to be continuously completed end-to-end across the entire development to deployment pipeline. Developers, QA analysts, security professionals, IT [...]
