The Joy of Power Skills Mar 21st 2024 Presenter: Sean McClean, Master Trainer Unlock the doors to personal and professional success by delving into "The Joy of Power Skills". This webinar aims to explore the profound impact of power sk … read more
Getting and Keeping Executive Buy-in for your ITSM program Feb 15th 2024 Presenter: David Cannon & Ken Jarvis, PeopleCert Getting executive buy-in is one of the most important dependencies of every ITSM project. It’s also one of the biggest challenges. This webinar foc … read more
State of ITSM and... 2024 Jan 18th 2024 Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy As we enter a new year, it’s normal to wonder… what next? Before attempting to answer that question, it’s always useful to asses … read more
Implementing XLA's Dec 14th 2023 Presenter: Neil Keating, Co-Founder and Chief Experience Officer, Bright Horse What do XLAs mean for existing SLAs? How do you start? Is there a best practice and means of governing them? In this web … read more
ITIL 4 Practices: Monitor, Support, Fulfil - This isn't a webinar... it's a "gaminar"! Oct 19th 2023 Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy According to a recent survey, incident, service request, and problem management are commonly some of the first practices introdu … read more