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Webinar Archives
WEBINAR: Putting the Pro in Process Design, with Donna Knapp
Complimentary Webinar - Thursday, August 17 at 11:00 am ET Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy Movements such as DevOps and Site Reliability Engineering (SRE) are introducing new ways of working for IT organizations. For these movements to succeed, organizations must continuously improve and in some cases completely reengineer their IT Service Management (ITSM) processes. [...]
WEBINAR: ITSM Roles in an Agile and DevOps World, with Donna Knapp
Complimentary Webinar - Thursday, July 20, 2017 Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy Have you ever wondered how ITSM roles fit into an Agile and DevOps world? In this session, Donna will answer any and all questions that you may have regarding this connection. She will discuss the opportunities for process owners, process managers and all [...]
WEBINAR: The Importance of Monitoring for ITSM and DevOps
Presenter: John Worthington Director of Product Marketing, eG Innovations IT transformation is less about going from one point to another than it is about making the whole greater than the sum of its parts. The historical fragmentation of IT monitoring limits visibility and transparency, often at critical times during a transformation journey. This webinar will outline what [...]
WEBINAR: DevOps Test Engineering: Putting the ‘Continuous’ in Testing
Presenter: Anne Hungate President, Daring Systems You’ve heard about Continuous Integration and Continuous Delivery but what’s common as code makes its way through those processes? Testing. With DevOps Testing (also known as Continuous Testing), testing tasks are engineered to be continuously completed end-to-end across the entire development to deployment pipeline. Developers, QA analysts, security professionals, IT [...]
WEBINAR - Site Reliability Engineering: An Enterprise Adoption Story
Complimentary Webinar - Thursday, April 20th at 11:00 am EDT Presenter: Perry Statham SRE Squad Leader with IBM Cloud DevOps Services In this presentation, the IBM DevOps Services SRE team will give a brief introduction to Site Reliability Engineering, then show how they adopted its principals in their existing enterprise organization. Motivated by the ideas presented? Print a Personal Action [...]
WEBINAR: The Continuous People Pipeline
Presenter: Jayne Groll, CEO, DevOps Institute (DOI) Since DevOps focuses on Continuous Everything, shouldn’t we also be focusing on Continuous Everyone? This session will explore ways to keep people engaged, communicating and collaborating across the deployment pipeline. Jayne will provide insight on the value, creation and support of The Continuous People Pipeline. It will help attendees [...]
WEBINAR: Cut the ITIL Anchor, Raise the ITIL Sail – Why Fast IT Organizations Win! with Matt Hooper
Presenter: Matt Hooper ITSM Evangelist, LANDESK Software The idea that workers want to bring their own device is flawed. They don’t want to bring their own, they just don’t want to wait on IT to delivery antiquated solutions. Patience is not a business virtue in a world that expects a rapid pace of change. While [...]
WEBINAR: The Journey to ITIL Expert (and Trainer) – Reflections, Tips and Encouragement, with Jeff Jensen (TAOS)
Presenter: Jeff Jensen, Service Management Lead, Taos Mountain, LLC What is the value of moving past ITIL Foundation and working your way to ITIL Expert? How do you make progress on achieving this while working full time at the same time? What are the different options and paths to take? What do you gain by [...]
WEBINAR: Agile Service Management - Where ITIL Meets Agile, with Donna Knapp
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy IT service management (ITSM)/ITIL processes must accommodate two speeds of IT – the traditional mode that must maintain checks and balances and focus on predictability, and the agile, DevOps mode that needs to move quickly with a focus on innovation and exploration. One size ITSM processes do [...]
WEBINAR: Preparing for Digital Business with Matt Hooper
Preparing for Digital Business an ITSM Academy Webinar from ITSM Academy, Inc. Complimentary Webinar - Thursday, October 20th at 11:00 am EDT Presenter: Matt Hooper ITSM Evangelist, LANDESK Software All facets of the business demand innovation from IT, but preparing for it requires scope, timing, vision, understanding the competitive landscape, and innovative [...]
