What is Agile Service Management? And Why Is it Important?
Posted by Cid Tyer on Jul 23rd 2014
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Webinar Archives
Converting a Budget Deficit Into an Innovation Surplus
Posted by Cid Tyer on Jun 18th 2014
The postal business is changing at a rapid pace and the Postal Service must continue to change quickly to remain relevant and competitive in the marketplace. The Postal Service implemented the Agile
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DevOps: Moving Beyond Early Adopters to Pragmatic Acceptance
Posted by Cid Tyer on May 14th 2014
Just about every technology trend over the last 30 years has followed a similar pattern. Originally championed by a dedicated core of enthusiasts, it gathers adherents among those willing to li
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Process Integration, Metrics and Expectations
Posted by Cid Tyer on Apr 16th 2014
Frameworks and standards such as ITIL, KCS and ISO/IEC 20000 promote an integrated process approach. Using business-centric examples, this session shows how to design service desk metrics and repor
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Certified ScrumMaster (CSM) Round Table with Jayne Groll and Donna Knapp
Posted by Cid Tyer on Feb 19th 2014
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