Tell the Story With Business Value Dashboards Posted by Cid Tyer on Aug 20th 2014 Download the: Q&A Report … read more
What is Agile Service Management? And Why Is it Important? Posted by Cid Tyer on Jul 23rd 2014 Download the: Slide Deck Q&A Report … read more
Converting a Budget Deficit Into an Innovation Surplus Posted by Cid Tyer on Jun 18th 2014 The postal business is changing at a rapid pace and the Postal Service must continue to change quickly to remain relevant and competitive in the marketplace. The Postal Service implemented the Agile … read more
DevOps: Moving Beyond Early Adopters to Pragmatic Acceptance Posted by Cid Tyer on May 14th 2014 Just about every technology trend over the last 30 years has followed a similar pattern. Originally championed by a dedicated core of enthusiasts, it gathers adherents among those willing to li … read more
Process Integration, Metrics and Expectations Posted by Cid Tyer on Apr 16th 2014 Frameworks and standards such as ITIL, KCS and ISO/IEC 20000 promote an integrated process approach. Using business-centric examples, this session shows how to design service desk metrics and repor … read more