Webinar Archives
Process Integration, Metrics and Expectations
Posted by Cid Tyer on Apr 16th 2014
Frameworks and standards such as ITIL, KCS and ISO/IEC 20000 promote an integrated process approach. Using business-centric examples, this session shows how to design service desk metrics and repor
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Certified ScrumMaster (CSM) Round Table with Jayne Groll and Donna Knapp
Posted by Cid Tyer on Feb 19th 2014
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What is DevOps?
Posted by Cid Tyer on Jan 15th 2014
This webinar introduces attendees to DevOps, the cultural and professional phenomenon that is rocking the IT world. By encouraging better collaboration, communication and integration between de
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The Service Desk of the Future
Posted by Cid Tyer on Oct 16th 2013
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DevOps and the IT Culture Cocktail Party
Posted by Cid Tyer on Sep 18th 2013
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