Secrets of a ScrumMaster: Agile for the Service Desk Posted by Cid Tyer on May 20th 2015 Can agile concepts be applied to the service desk? Absolutely! This session describes the benefits of agile practices and provides a brief introduction to Scrum – an agile way to handle complex pro … read more
Cyber Resilience: There's no Time to Waste Posted by Cid Tyer on Apr 15th 2015 The digital age provides all organisations with opportunities to grow and innovate. But it also brings a new world of risk, especially to our most precious information. The information that’s criti … read more
Agile Transformation at the United States Postal Service Posted by Cid Tyer on Feb 18th 2015 The postal business is changing at a rapid pace and the Postal Service must continue to change quickly to remain relevant and competitive in the marketplace. The Postal Service implemented the Agile m … read more
Evolving Service Catalogs Start To Support The Broker Approach Posted by Cid Tyer on Nov 19th 2014 Download the: Slide Deck Q&A Report Sample Service Catalog … read more
Leveraging Agile and Lean to Transform Your Organization Posted by Cid Tyer on Oct 15th 2014 Download the: Slide Deck … read more