Webinar Archives

The Business Relationship Manager (BRM) is a relatively new role in many organizations. IT Service Management (ITSM) relates to the activities performed to deliver, operate and control IT servic … read more

Many organizations live perceiving Knowledge Management begins and ends with a Knowledge Base. However, a more robust Knowledge Management process exists. The KM process is a pipeline to Continual … read more

Today’s IT organizations must be built on ITSM policies and processes that facilitate speed and change. So who ensures that ITSM processes are designed with ‘just enough’ control to meet an organiz … read more

DevOps is emerging as an industry buzz word. What does DevOps mean? Is it relevant to enterprise IT? How does it relate to ITIL/ITSM, Agile, Lean and tools?  Jayne Groll and Donna Knapp w … read more

With the growth of technology and the rise of process to get things accomplished, we often leave out the key part of "People, Process and Technology"--the "People". The common element in any organi … read more