Webinar Archives

Introducing ITIL Practitioner, with Donna Knapp

Introducing ITIL Practitioner, with Donna Knapp

Posted by Eric Montijo on Mar 17th 2016

Continuous improvement is a cornerstone of the ITIL framework and – good news! – it’s about to get easier. Join us for an introduction to the newly launched ITIL Practitioner qualification … read more
The Agile Process Owner with Donna Knapp

The Agile Process Owner with Donna Knapp

Posted by Cid Tyer on Nov 19th 2015

Today’s IT organizations must be built on ITSM policies and processes that facilitate speed and change. So who ensures that ITSM processes are designed with ‘just enough’ control to meet an organiz … read more
DevOps Ask the Experts

DevOps Ask the Experts

Posted by Cid Tyer on Oct 14th 2015

DevOps is emerging as an industry buzz word. What does DevOps mean? Is it relevant to enterprise IT? How does it relate to ITIL/ITSM, Agile, Lean and tools?  Jayne Groll and Donna Knapp w … read more