Webinar Archives
Agile Transformation at Scale with Dr. Gail Ferreira
Posted by Eric Montijo on Apr 21st 2016
Presenter:
Dr. Gail Ferreira, Agile Practice Leader,
MATRIX Resources, San Francisco Center of Excellence
Rapid scale directly impacts all levels of decision-making, planning, executi
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Introducing ITIL Practitioner, with Donna Knapp
Posted by Eric Montijo on Mar 17th 2016
Continuous improvement is a cornerstone of the ITIL framework and – good news! – it’s about to get easier. Join us for an introduction to the newly launched ITIL Practitioner qualification
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Business Relationship Management - Helping Converge Business and IT
Posted by Eric Montijo on Feb 18th 2016
The Business Relationship Manager (BRM) is a relatively new role in many organizations. IT Service Management (ITSM) relates to the activities performed to deliver, operate and control IT servic
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Beyond the KB - Turning Data into Wisdom, Michael Cardinal
Posted by Cid Tyer on Jan 21st 2016
Many organizations live perceiving Knowledge Management begins and ends with a Knowledge Base. However, a more robust Knowledge Management process exists. The KM process is a pipeline to Continual
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The Agile Process Owner with Donna Knapp
Posted by Cid Tyer on Nov 19th 2015
Today’s IT organizations must be built on ITSM policies and processes that facilitate speed and change. So who ensures that ITSM processes are designed with ‘just enough’ control to meet an organiz
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