The ROI of ITSM: Know Your Financial Impact! Nov 15th 2017 Complimentary Webinar - Thursday, November 16 at 11:00 am ET Presenter: Jeff Rumburg, Co-founder and CEO of MetricNet Return on Investment (ROI) is one of the most common and importan … read more
Service Leadership’s 9 Guiding Principles Oct 19th 2017 Complimentary Webinar - Thursday, October 19 at 11:00 am ET Presenter: Lou Hunnebeck, co-author of the ITIL Practitioner Guidance and Principal Advisor, Fruition Partners, a DXC Technology … read more
How to Become a Great DevOps Leader Sep 20th 2017 Complimentary Webinar - Wednesday, September 20 at 11:00 am ET Presenter: Mustafa Kapadia, Service Line Leader, IBM The ideal DevOps Leader is a tactical or strategic individual who helps … read more
Putting the Pro in Process Design, with Donna Knapp Aug 17th 2017 Complimentary Webinar - Thursday, August 17 at 11:00 am ET Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy Movements such as DevOps and Site Reliability Engineerin … read more
ITSM Roles in an Agile and DevOps World, with Donna Knapp Jul 20th 2017 Complimentary Webinar - Thursday, July 20, 2017 Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy Have you ever wondered how ITSM roles fit into an Agile and … read more