Webinar Archives
CSI - Status Quo or Status Whoa?
Mar 14th 2018
Recording (click image below) Slide Deck (click image to the right)
Presenter: Brad Utterback, ITSM Consultant and Trainer
Whoa is often used to "stop" motion. But it is also an i
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State of ITSM and DevOps 2018, with Donna Knapp
Feb 15th 2018
Complimentary Webinar - Thursday, February 15 at 11:00 am ET
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
Both IT service management (ITSM) and DevOps are at cr
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The Metrics Monster Returns! with Mike Cardinal
Jan 18th 2018
Complimentary Webinar - Thursday, January 18th at 11:00 am ET
Presenter: Michael Cardinal, TEK Systems
The monster lurking in the corridors is a problem. This monster is not your garde
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The ROI of ITSM: Know Your Financial Impact!
Nov 15th 2017
Complimentary Webinar - Thursday, November 16 at 11:00 am ET
Presenter: Jeff Rumburg, Co-founder and CEO of MetricNet
Return on Investment (ROI) is one of the most common and importan
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Service Leadership’s 9 Guiding Principles: Keys to Successful Change
Oct 19th 2017
Complimentary Webinar - Thursday, October 19 at 11:00 am ET
Presenter: Lou Hunnebeck, co-author of the ITIL Practitioner Guidance and Principal Advisor, Fruition Partners, a DXC Technol
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