ITIL4 and ServiceNow Mar 19th 2020 Presenter: Mario Vivas, CEO, River Horse ITIL4 is out and everyone is eager to learn about the updates this release introduces. This session will summarize the key changes that ITIL4 presents wit … read more
Adding Value with Change Management Feb 20th 2020 Presenter: Vicki Rogers, Senior Manager of Change, Georgia Tech Learn how Georgia Tech adopted the IT change management process (AKA change enablement practice in ITIL v4), designed to help contr … read more
Is this the End of ITIL? NO, it is the end-to-end of ITIL! Oct 30th 2019 Presenter: Paul Wilkinson, GamingWorks Is this the End of ITIL? NO, it is the end-to-end of ITIL! As we celebrate the first year anniversary of ITIL 4, enterprises are working their way to unde … read more
AI & The Future of Employee Service Oct 1st 2019 Presenter: Dan Turchin, Astound The bots are coming… but not to take your job. Learn how and why AI and machine learning are making humans better and how organizations li … read more