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Webinar Archives

Process Maturity: It's Not About the Numbers! with Donna Knapp, ITSM Academy
View the RecordingCheck out Donna's book, The ITSM Process Design Guide.

Leveraging Process Design: True Results, True Value with Andrew Wilson
View the Recording. Download the: Slide Deck Q&A Report Process Development

Is ITIL Really Worth the Effort? with Doug Tyre, University of Miami
Download the: Slide Deck Q&A Report Whitepaper

Change Management: One University's Evolution from Chaos to Calm
Download the: Slide Deck Q&A Report

When IT Fails: A Business Novel with Gene Kim, former CTO of Tripwire
Download the: Slide Deck Q&A Report

Maximizing the Strategic Value of IT Investment with Dennis Ravenelle
Download the: Handout Q&A Report

Using Models for Incident, Change, Problem and Request Fulfillment Management
Download the: Slide Deck Q&A Report

Reboot Service Management with Eveline Oehrlich, Forrester Research
Download the: Slide Deck Q&A Report