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Establishing a Business Process Group with Elaine Wong

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Should You Establish a Service Management Office (SMO)?

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IT Business Relationship Management for Success with Ibrahim K Jackson

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If I Knew Then What I Know Now: Incident Management

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Lead Success, Don't Manage Failure! with Carlos Casanova, K2 Solutions

Webinar Presented on: March 21, 2013 The virtues of successful executives are those that express confidence, trust, stability and leadership; and this don't come with just having the title. Embarking on the Service Management path requires executives to be fully committed to the cultural transformation they are asking of their organization. They must be active participants [...]

If I Knew Then What I Know Now: Problem Management

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Process Maturity: It's Not About the Numbers! with Donna Knapp, ITSM Academy

View the RecordingCheck out Donna's book, The ITSM Process Design Guide.

Leveraging Process Design: True Results, True Value with Andrew Wilson

View the Recording. Download the: Slide Deck Q&A Report Process Development

Is ITIL Really Worth the Effort? with Doug Tyre, University of Miami

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Change Management: One University's Evolution from Chaos to Calm

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