Webinar Archives
More on ITIL 4. The Conversation Continues.
Jan 18th 2019
Presenter: Donna Knapp, ITSM Academy's Curriculum Development Manager / Author
ITSM Academy was so excited to introduce ITIL 4 in our January webinar. We can tell our 300+ audience members
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ITIL 4. The Next Evolution.
Dec 13th 2018
Presenter: Donna Knapp, ITSM Academy's Curriculum Development Manager / Author
Join us for an introduction to ITIL 4. We’ll share – at a high level – key ITIL 4 concepts and how those concepts
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Ask Me Anything - Lean Edition
Nov 16th 2018
CoPresenters: Mike Orzen, Lean Technologist / Author, Donna Knapp, Curriculum Development Manager / Author
It’s been said that where there is demand there is a value stream. It seems you
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Innovate ITIL with DevOps
Oct 20th 2018
Presenter: Sean Mack, CEO, xOps
There is a prevalent myth that DevOps and IT Service Management (ITSM) and the IT Infrastructure Library (ITIL) are incompatible. However this sup
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Modernizing Self Service Access
Sep 21st 2018
Presenter: Nick Schneider, Lean Consultant/Managing Partner, Sumplify
Driven by a range of initiatives: DevOps, Digital Transformation, Modern Operations, etc - today Infrastructure and O
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