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Webinar Archives

IT Business Relationship Management for Success with Ibrahim K Jackson
Download the: Slide Deck Q&A Report

If I Knew Then What I Know Now: Incident Management
Download the: Slide Deck Q&A Report Interactive Game

Lead Success, Don't Manage Failure! with Carlos Casanova, K2 Solutions
Webinar Presented on: March 21, 2013 The virtues of successful executives are those that express confidence, trust, stability and leadership; and this don't come with just having the title. Embarking on the Service Management path requires executives to be fully committed to the cultural transformation they are asking of their organization. They must be active participants [...]

Process Maturity: It's Not About the Numbers! with Donna Knapp, ITSM Academy
View the RecordingCheck out Donna's book, The ITSM Process Design Guide.

Leveraging Process Design: True Results, True Value with Andrew Wilson
View the Recording. Download the: Slide Deck Q&A Report Process Development

Is ITIL Really Worth the Effort? with Doug Tyre, University of Miami
Download the: Slide Deck Q&A Report Whitepaper

Change Management: One University's Evolution from Chaos to Calm
Download the: Slide Deck Q&A Report