Webinar Archives
AI & The Future of Employee Service
Oct 1st 2019
Presenter: Dan Turchin, Astound
The bots are coming… but not to take your job. Learn how and why AI and machine learning are making humans better and how organizations li
… read more
The Future of Service and Support: "A Brave New World"
Aug 16th 2019
Presenter: Jeff Rumburg, Managing Partner at MetricNet
IT Service and Support organizations worldwide are moving aggressively towards new business models. ITIL 4, AI, and hiring
… read more
The Evolution and Future State of the Service Management Office
Jul 29th 2019
Presenter: Jeff Jensen, ITIL Expert, PMP, CPDE, DevOps Leader
With the continued adoption of best practice frameworks and new ways of working (including Agile, DevOps, Lean
… read more
Change Control in ITIL4: So Much More Than a New Name
Jun 26th 2019
Presenter: Greg Sanker, CIO, Author, speaker and practitioner with over 30 years of global IT experience
Every organization makes changes on a daily basis, and every change has the pot
… read more
The V*A*L*U*E Formula
May 16th 2019
Presenter: Ken Wendle,
Author, speaker, consultant and instructor
A common thread shared by almost every best practice or methodology – from ITIL to Lean to
… read more