Is this the End of ITIL? NO, it is the end-to-end of ITIL! Oct 30th 2019 Presenter: Paul Wilkinson, GamingWorks Is this the End of ITIL? NO, it is the end-to-end of ITIL! As we celebrate the first year anniversary of ITIL 4, enterprises are working their way to unde … read more
AI & The Future of Employee Service Oct 1st 2019 Presenter: Dan Turchin, Astound The bots are coming… but not to take your job. Learn how and why AI and machine learning are making humans better and how organizations li … read more
The Future of Service and Support: "A Brave New World" Aug 16th 2019 Presenter: Jeff Rumburg, Managing Partner at MetricNet IT Service and Support organizations worldwide are moving aggressively towards new business models. ITIL 4, AI, and hiring … read more
The Evolution and Future State of the Service Management Office Jul 29th 2019 Presenter: Jeff Jensen, ITIL Expert, PMP, CPDE, DevOps Leader With the continued adoption of best practice frameworks and new ways of working (including Agile, DevOps, Lean … read more