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ITSM Academy

Webinar Archives

Certified ScrumMaster (CSM) Round Table with Jayne Groll and Donna Knapp

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What is DevOps?

This webinar introduces attendees to DevOps, the cultural and professional phenomenon that is rocking the IT world. By encouraging better collaboration, communication and integration between development and operational teams, DevOps is enabling organizations to build, deploy and operate quality software faster.Download the: Slide Deck Q&A Report

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The Service Desk of the Future with Donna Knapp, ITSM Academy

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DevOps and the IT Culture Cocktail Party

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Establishing a Business Process Group with Elaine Wong

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Should You Establish a Service Management Office (SMO)?

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IT Business Relationship Management for Success with Ibrahim K Jackson

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If I Knew Then What I Know Now: Incident Management

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Lead Success, Don't Manage Failure! with Carlos Casanova, K2 Solutions

Webinar Presented on: March 21, 2013 The virtues of successful executives are those that express confidence, trust, stability and leadership; and this don't come with just having the title. Embarking on the Service Management path requires executives to be fully committed to the cultural transformation they are asking of their organization. They must be active participants [...]

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If I Knew Then What I Know Now: Problem Management

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Real Love

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"The quality of the instruction and interaction in my virtual class was fantastic. The virtual environment ended up being so convenient, such a cost and time savings, that even if this class had been offered next door to me, I would have elected virtual. I will definitely recommend ITSM Academy to others." ~ Leslie K., Internet Based Company

"ITSM Academy has been a great partner from both quality of product and consistency of delivery. We can count on them." ~ Marc T., CEO, Mid-Western Consulting Company, Content Partner

"I received the test results this morning and was ecstatic and relieved! Thanks so much for the great hospitality and learning environment. I will certainly keep ITSM Academy in mind when I get an opportunity to take another course." ~ Ricky P., US Military, Public Learner

“Thanks for an awesome class! I have passed my test and am now ready for MALC.” ~ Mike M., Consultant, Leading ITSM Software Provider, Public Learner

"This was the best class I have ever attended. The instructor was great and the folks we worked with to schedule the class were all super friendly and professional. I can't wait to bring ITSM Academy back on site." ~ Randi P., Fortune 500 Financial Organization, Corporate Class Sponsor

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