Webinar Archives
The V*A*L*U*E Formula: Do more with less and reduce stress
May 16th 2019
Presenter: Ken Wendle,
Author, speaker, consultant and instructor
A common thread shared by almost every best practice or methodology – from ITIL to Lean to
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The Anatomy of XLA: Experience Level Agreements
Apr 18th 2019
Presenter: Alan Nance, FISM, Managing Partner XLACollab... thought leader, innovator, creative disruptor.
Service Management exists to guarantee a valuable experience to custo
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DJ Schleen: DevSecOps - Blue is the new Green
Mar 21st 2019
Presenter: DJ Schleen, DevSecOps Evangelist and Security Architect, CVS Heath
You wouldn’t make changes in a production environment without testing first, so w
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Mapping your Journey to ITIL Island
Mar 1st 2019
Presenter: Mark Blanke, OwlPoint
Whether you are new to ITIL, Captains of ITIL 3 - or somewhere in between, this webinar is for you. Join us as Mark Blanke, President of OwlPoint,
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More on ITIL 4. The Conversation Continues.
Jan 18th 2019
Presenter: Donna Knapp, ITSM Academy's Curriculum Development Manager / Author
ITSM Academy was so excited to introduce ITIL 4 in our January webinar. We can tell our 300+ audience members
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