This 2- to 4-hour workshop briefly introduces site reliability engineering (SRE) – a discipline that incorporates aspects of software engineering and applies them to infrastructure and operations problems. Key SRE principles, practices, and concepts are covered at a high level, along with SRE adoption patterns and responsibilities. The organizational impact of SRE is briefly described and how it integrates with other frameworks such as Agile, ITIL, DevOps, Value Stream Management, and Platform Engineering.
Course Objectives - Concepts and practices introduced at a high-level include:
- The origins of SRE
- SRE Principles and Practices
- SLOs, SLIs and Error Budgets
- Toil and How to Reduce It
- Monitoring, Observability and AIOps
- SRE Tools and Automation
- Anti-fragility and Learning from Failure
- Organizational Impact of SRE
This is a non-certification course and so can be tailored to the needs of your organization. Time can be devoted, for example, to discussion and planning activities in the desired section(s).
Student Material:
- Access to ITSM Academy's Learner Portal - my.itsmacademy.com - extends the classroom experience with online content and tools
- Instructor-led training, discussion and planning facilitation
- Learner Manual (excellent post-class reference)
- Reference Card
- Learner Personal Action Plan
- Access to additional sources of information and communities
- Participation in class exercise - Your organizational plan for SRE
- GAME ON! An Interactive Learning Experience®
Audience - The primary candidates for this course are:
- Individuals wishing a high-level introduction to Site Reliability Engineering
- IT executives, managers and aspiring IT managers
Let's Go Green: Materials for this course are provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs, and can use the files under the Terms of Use as indicated on the material.
Instructors: As with all ITSM Academy training, our instructors have years of hands-on IT Practitioner experience, enabling them to effectively intertwine theory and real-life stories and scenarios. Using the highest quality content, this training style encourages active group participation, allowing all learners to bring from class a wealth of practical knowledge.
Course Logistics - All ITSM Academy courses, including this one, can be:
- Presented at your location
- Sourced through our Courseware Licensing Program (for qualifying organizations)
Contact Us, or phone 954. 491. 3442 or use the chat below.
* Once the Learner Portal (LP) key has been redeemed, no credits or refunds can be issued.
