ITIL Specialist: Monitor, Support and Fulfill (MSF) - Accredited

The ITIL® 4 Specialist: Monitor, Support and Fulfill combined practice module is for IT professionals aiming to establish a good cross-practice collaboration and effective service value streams. This course bundle is comprised of the following 5 single day courses:

• ITIL 4 Practitioner: Incident Management
• ITIL 4 Practitioner: Service Desk
• ITIL 4 Practitioner: Problem Management
• ITIL 4 Practitioner: Service Request Management
• ITIL 4 Practitioner: Monitoring and Event Management

Audience: This course is ideal for IT professionals responsible for delivering, supporting, and improving IT services. It is especially relevant for service desk managers, support team leads, technical analysts, incident and problem managers, and those involved in request fulfillment and monitoring activities. The MSF course is also designed for learners on the ITIL 4 Practice Manager certification path, offering practical guidance for implementing and optimizing critical ITIL practices in real-world environments.

Prerequisites: 

• Complete pre-class reading assignment 
• ITIL Foundation or ITIL 4 Managing Professional Transition Certificate
• Even if your ITIL 4 Foundation certificate is expired, you can still attend any higher level ITIL 4 course from ITSM Academy. Every successful pass of an ITIL Peoplecert exam, will extend the previous expired certificates to the renewal date of the most recent ITIL Peoplecert exam.
• Attend accredited training course (mandatory)

Learning Objectives:  

• Define the key concepts, principles, value and challenges of ITIL 4’s five management practices; Incident, Service Desk, Problem, Service Request and Monitoring and Event Management
• Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
• Integrate the practices in the organization’s value streams
• Understand the interfaces and synergies across these five practices
• Apply metrics and practice success factors to improve performance
• Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model

Course / Student Materials:

• Access to ITSM Academy's Learner Portal - my.itsmacademy.com - extends the classroom experience with online content and tools
• Digital learner manual (excellent post-class reference)
• Sample documents and templates
• Reference Cards
• Learner Personal Action Plan
• Memory exercises, study aids and sample exams
• Official ITIL Training Materials and Practice Guides 
• Instructor led education and exercise facilitation
• GAME ON! An Interactive Learning Experience®
• Participation in unique in-class assignments, including I am the Incident
• In-class exam preparation
• Exam voucher, which includes access to a official digital eBook (upon redeeming voucher)
• PeopleCert Plus Annual Membership (optional)

Certification: Learners earn their ITIL 4 Specialist: Monitor, Support and Fulfil, which meets one of the requirements toward earning your ITIL Master designation – read more.

Instructors:  As with all ITSM Academy training, our instructors have successful track records as IT professionals and bring that acumen into the classroom. Utilizing the highest quality content, trainers blend their real-life experiences into lively classroom discussion.  Instructors for this course are ITIL 4 Experts, Managing Professionals, and hold multiple ITIL 4, Agile, DevOps and ITSM industry certifications.  They have successfully completed ITSM Academy's Managing Professional Train-the-Trainer Program.  Alumni complete class prepared to pass the exam, but more importantly, with a wealth of practical knowledge.

Let's Go Green: Materials for this course are provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs, and can use the files under the ITSM Academy Terms of Use as indicated on the material.

Professional Education Hours: Individuals attending this class will earn 18 professional education hours (e.g., PDUs, CPEs, CEUs) upon completion of this course. These professional education hours can be submitted to associations such as the Project Management Institute and ISACA, if applicable. Successful candidates with PeopleCert Plus Annual Membership, can log their certificate in PeopleCert’s Continuing Professional Development (CPD) program to satisfy program requirements.

Course Logistics:

• Live, Virtual Classroom: Log in with the instructor and the other students - no travel! 
• Available through our Courseware Licensing Program
• All ITSM Academy courses, including this one, can be presented at your location - Contact Us, or phone 954. 491. 3442 or use the chat below

Learners should only commit to classes they are prepared to attend. ITSM Academy Open Enrollment Class Terms and Conditions.