ITSM Process Design Template Pack

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These valuable templates are provided for free to help you build your ITSM process. The templates are incorporated in the book heralded as, "The definitive source for ITSM Process Design," The ITSM Process Guide: Developing, Reengineering, and Improving IT Service Management (ISBN: 978-1-60427-049-5). This book provides detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model. While other books may touch on process design methods and techniques, there is no other publication dedicated specifically to developing, re-engineering and improving ITSM processes.

This book is the cornerstone of our Certified Process Design Engineer (CPDE) course.  These templates - and many others - are utilized in the ground-breaking course!

Whether you have already achieved your CPDE, have registered for class, or are just starting your process design journey, please enjoy these six templates, which are available for download:

  • Communication Plan Template
  • Document Control Sheet Template
  • Process Definition Template
  • Sample Implementation Plan
  • Sample ITSM KPI's
  • Training Plan Template
  • ROI Calculator

Simply add this product to your cart, check out, and you will RECEIVE AN EMAIL within 5 minutes with the link to download the files. If you don't have an existing account in our store, you are welcome to use the option, "checkout as a guest". 

If you have any questions, please Contact Us.