ITIL Foundation Course - Accredited

(22 reviews) Write a Review
Adding to cart… The item has been added


To see future dates, download our print calendar.

This ITIL 4 Foundation certification class is the first course in the ITIL 4 certification scheme and is a prerequisite for all other ITIL 4 courses. This course provides the fundamentals to embed ITIL into your day-to-day work practices.

Services are the main way that organizations create value for themselves and their customers. Almost all services today are IT-enabled, which means there is tremendous benefit for organizations in creating, expanding and improving their IT service management (ITSM) capability.

ITIL 4 provides organizations with a comprehensive framework for ITSM. ITIL 4 brings ITIL 4 up to date by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.  

This 16-hour certification course introduces learners to the management of modern IT-enabled services, provides them with an understanding of the common language and key concepts, and shows them how they can improve their work and the work of their organization with ITIL 4 guidance.

ITIL 4 Foundation QuoteAudience - ITIL 4 Foundation training is essential for individuals working in organizations committed to adopting and adapting the ITIL Framework's service value system or planning on certifying in advanced ITIL 4 Framework classes. 

Course Objectives - The learning objectives of ITIL 4 Foundation include an understanding of:

  • Key concepts of service management
  • How value creation is enabled through services
  • The ITIL 4 Frameworks' service value system
  • The ITIL 4 Frameworks' service value chain
  • The four dimensions of service management
  • ITIL 4 Frameworks' practices
  • The ITIL 4 Frameworks' guiding principles

ITSM Academy's ITIL 4 Foundation class includes experiential assignments, GAME ON! An Interactive Learning Experience® and access to ITSM Academy’s Learner Portal.

Also included are memory exercises and study aids, designed to reinforce key vocabulary and concepts and familiarize learners with the exam question style. They include: fill in the blank, matching, and exam prep questions, along with a '"just-for-fun" crossword puzzle. Some are completed as interactive in-class exercises and some are utilized as homework.

Developed in-house by the ITSM Academy content team, our course covers all the material specified in the ITIL 4 Foundation Exam Specification and prepares attendees to successfully achieve their ITIL 4 Foundation certification.

Course / Student Materials:

  • Access to ITSM Academy's Learner Portal - - extends the classroom experience with online content and tools
    • Digital learner manual (excellent post-class reference)
    • Sample documents and templates
    • I am the Incident
    • The ITIL Reference Card
    • Research Paper - WhatIs? ITIL
    • Learner Personal Action Plan
    • Memory exercises, study aids and sample exams
    • Instructor led education and exercise facilitation
    • GAME ON! An Interactive Learning Experience®
    • Participation in unique in-class assignments 
    • In-class exam preparation
    • Exam voucher, which includes access to a official digital eBook (upon redeeming voucher)


  • Complete pre-class reading assignment
  • Familiarity with IT and IT services is recommended.

Certification: Learners earn their ITIL 4 Foundation certificate by achieving a passing score (65%) on a 60 minute, 40 question examination.  

Professional Education Hours: Individuals attending this class will earn 16 professional education hours (e.g., PDUs, CPEs, CEUs) upon completion of this course. These professional education hours can be submitted to associations such as the Project Management Institute and ISACA, if applicable. Successful candidates can log their certificate in PeopleCert's Continuing Professional Development (CPD) program to satisfy program requirements.


Let's Go Green: Materials for this course are provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs, and can use the files under the ITSM Academy Terms of Use as indicated on the material.

Instructors: As with all ITSM Academy training, our instructors are all IT Service Management experts, ITIL 4 Managing Professionals with years of hands-on IT practitioner experience, enabling them to effectively intertwine theory and real-world stories and scenarios. Utilizing the highest quality content, this training style encourages active group participation. Alumni complete class prepared to pass the exam, but more importantly, with a wealth of practical knowledge.

 Classes Held In:

Learners should only commit to classes they are prepared to attend.  ITSM Academy Open Enrollment Class Terms and Conditions.  

Take² is an add-on service exclusively offered for selected exams and becomes available only when the initial exam linked to it has a “fail” result. Take² is not transferable, non-refundable, and cannot be redeemed for cash or credit, even if it isn’t eventually used. Candidates must schedule and take the re-sit exam within 6 months from the date of their initial exam. Take² is exam-specific; it cannot be used for any other offering and is valid only for the exam originally purchased. Failing to show up for a Take² exam appointment or not rescheduling the appointment prior to their scheduled appointment forfeits candidates’ ability to use the Take² generated voucher. It can only be purchased up to 15 minutes before sitting an examination. Take² is not available for purchase after a failed exam.

  • 5
    Become more efficient and help streamline operations and projects using an ITIL mindset.

    Posted by T. Youngblood on Sep 18th 2023

    This was a great class. My team and I are excited about becoming more efficient and helping streamline operations and projects using an ITIL mindset.

  • 5
    A great experience.

    Posted by Natalia, Incident Manager on Jun 24th 2022

    Rose was clear and capable of keeping us interested during the 4 days course. Great examples and activities. The whole experience is recommendable, fast customer service, worked along with my company, and follow up on every step to make sure I could be there and take the ITIL V4 course and exam. Thank you!

  • 5
    I like the pace and the amount of time spent. Very well done.

    Posted by Al Lightle on Jun 3rd 2022

    I am better able to see how my teams activities will affect the entire Organization. I will apply ITIL to help my Organization improve as well as the products and services we provide to our customers, internally and externally.

  • 5
    Thank you

    Posted by Shar Jeel on Jun 3rd 2022

    I'm working on implementing solutions around ITSM so this foundational course will help throughout our implementation journey.

  • 5
    Complete, detailed and user friendly

    Posted by Emma on May 13th 2022

    The trainer (Denis) was patient and was excellent giving industry-related examples.

  • 5
    Recommend for anyone whose career is in anyway connected to service management

    Posted by Jonathan K, Data and Information Architect on Mar 1st 2020

    Despite being with my organization for over a year, I was finding that I still couldn’t easily articulate what my organization did or why it did it. After participating in the ITIL foundation class, I found the tools for understanding how the activities that my organization undertakes participate in the co-creation of value. I now had a vision for fully leveraging incident management, as well as which platform initiatives we should pursue. I’m so grateful that I was able to take this class: The instructor was experienced and thoughtful, and the material was transformative. I would recommend this for anyone whose career is in anyway connected to service management.

  • 5
    Better than book smarts, outstanding customer service

    Posted by Jim Federline on Apr 30th 2019

    ITSM Academy was a great choice to get ITIL 4 training from. I learned useful new concepts and passed my exam with flying colors, but that isn't where the value ended. The instructor was also well-spoken in devops concepts and related them to specific course content. I was also able to use my class participation as continuing education units for a related credential, thanks to their customer-focus. These folks don't just teach the content, they live the principles.

  • 5
    Excellent approach to ITIL 4

    Posted by JOHN CUSTY on Jan 25th 2019

    Just finished up my TtT for ITIL 4 with Donna K. Excited with the approach that they have taken to educate learners on ITIL 4. Some great learning to be had for everyone who wants to continue their service management journey.

  • 5
    Continued Education and Inspiration!

    Posted by Mike Weaver on Jan 24th 2019

    The ITMS Academy did an excellent job enabling me with a Foundational understanding of ITIL V4 while keeping the training relevant to industry practices and by making training fun!