Master the essential practices for IT service management with our ITIL Practice Manager eLearning. This program offers in-depth, flexible training designed to enhance your expertise in ITIL’s core disciplines, empowering you to drive value, efficiency, and alignment with organizational goals. Perfect for IT professionals aiming to elevate their service management capabilities, our official ITIL eLearning modules provide the knowledge and practical skills needed to thrive in today’s dynamic IT environments.
12-month access to one of 15 elearning courses - see more about each title. To purchase more than one module, pick 1st title, add it to the cart, then add next title.
Highlights
✓ 2–3 hours of engaging, self-paced content
✓ Interactive and engaging content designed for easy understanding and retention
✓ Accessible on any device, optimized for mobile
Summary
- Bite-sized learning modules – concise, easily digestible sessions designed for busy schedules.
- Interactive & engaging content – multimedia, quizzes, and activities to keep learning active.
- Self-directed learning – choose your focus areas and tailor the journey to your goals.
- Learn at your own speed – closed captioning and player controls support flexible pacing.
- Progress tracking – real-time progress and knowledge checks to reinforce understanding.
- Structured learning objectives – each module includes a clear checklist of topics.
- Embedded ITIL 4 glossary – quick, in-course reference for key terms.
Exam at a glance - Learners earn their ITIL 4 Practitioner certificate
20 questions Multiple choice 30 minutes Closed book Pass mark: 65% Language: English
PeopleCert Plus Annual Membership
PeopleCert Plus is a valuable investment for professionals, offering ongoing certification renewal, access to exclusive resources, digital badges, community support, and enhanced exam preparation tools to boost career advancement and credibility. Membership includes:
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Take² Exam Insurance — 1 FREE exam retake with every voucher
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Mock Exam — 1 FREE with every voucher
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Logging Continuous Professional Development (CPD) points
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Exclusive Resources — 34 updated ITIL 4 Practice Guides, 200+ templates, video tutorials, job role profiles, case studies, and more!
Professional Education Hours: This elearning earns 3 professional education hours (e.g., CPDs, PDUs, CPEs, CEUs) upon completion of this course. These professional education hours can be submitted to associations such as the Project Management Institute and ISACA, if applicable. Successful candidates with PeopleCert Plus Annual Membership can log their certificate in PeopleCert's Continuing Professional Development (CPD) program to satisfy program requirements.
| Course Title | Skills you will acquire |
|---|
| Change Enablement |
✔ Change: Develop, implement, monitor, and communicate change plans and schedules; report change status to stakeholders.
✔ Continual improvement: Align practices and services with evolving business needs via continuous improvement.
✔ AI and automation: Ensure systems meet stakeholder needs; release features on time, within budget, and at high quality.
|
| Release Management |
✔ Service design: Design products/services fit for purpose/use and deliverable by the organization and its ecosystem.
✔ Change: Plan, implement, monitor, and communicate changes and schedules for IT products/services.
✔ AI and automation: Deliver stakeholder-aligned features on time, within budget, and with quality.
|
| Service Configuration Management |
✔ Service operation: Build support/analysis skills for monitoring and maintaining IT systems and infrastructure.
✔ Change: Plan, implement, monitor, and communicate change plans and status to stakeholders.
✔ Relationship management: Establish, analyze, monitor, and improve links with stakeholders at strategic/tactical levels.
|
| Deployment Management |
✔ Service design: Design fit-for-purpose/use services deliverable by the org and its ecosystem.
✔ Change: Execute and communicate deployment-related change plans and schedules.
✔ AI and automation: Use automation to deliver timely, budget-aligned, high-quality releases.
|
| IT Asset Management |
✔ Digital transformation: Transform IT systems for digital models; collaborate across stakeholders; manage and lead plans.
✔ Continual improvement: Continuously improve products, services, and management practices.
✔ AI and automation: Apply automation to asset discovery, compliance, and lifecycle quality.
|
| Service Desk |
✔ Service operation: Build operational support and analysis capabilities for day-to-day ITSM.
✔ Customer service: Use portals and tools to understand expectations and deliver desired value.
✔ Continual improvement: Improve practices and services to meet evolving business needs.
|
| Incident Management |
✔ Service operation: Strengthen operational monitoring/maintenance and rapid restoration capabilities.
✔ Change: Coordinate incident-related changes and communications.
✔ Problem management: Reduce likelihood/impact by identifying causes, workarounds, and known errors.
|
| Problem Management |
✔ Service design: Design services that are fit for purpose/use and sustainably operable.
✔ Problem management: Identify root causes; manage workarounds and known errors to minimize incidents.
✔ AI and automation: Apply analytics/automation to detection, triage, and remediation workflows.
|
| Service Request Management |
✔ Service operation: Build request handling, routing, and fulfillment capabilities.
✔ Customer service: Use portals/workflows to meet expectations and deliver value.
✔ AI and automation: Automate request classification and fulfillment to improve speed/quality.
|
| Monitoring and Event Management |
✔ Service operation: Monitor and maintain systems/infrastructure; act on events efficiently.
✔ Change: Coordinate event-driven changes and stakeholder communications.
✔ Problem management: Use event insights to prevent incidents and manage known errors.
|
| Continual Improvement |
✔ Strategy: Formulate strategic goals and translate into tactical/operational plans.
✔ Continual improvement: Systematically improve products, services, and practices.
✔ AI and automation: Leverage automation to measure outcomes and accelerate improvements.
|
| Service Level Management |
✔ Change: Align change plans with SLAs/targets; communicate schedules and status.
✔ Continual improvement: Improve SLAs/XLAs and delivery practices to meet evolving needs.
✔ Relationship management: Build and enhance stakeholder relationships at multiple levels.
|
| Relationship Management |
✔ Service operation: Strengthen operational collaboration and stakeholder support.
✔ Change: Coordinate stakeholder communications around changes and outcomes.
✔ Relationship management: Establish, analyze, monitor, and improve stakeholder links.
|
| Information Security Management |
✔ Strategy: Set strategic goals and resource allocation for information security.
✔ Governance: Evaluate, direct, and monitor service management activities for security alignment.
✔ AI and automation: Apply automation to detection, response, and compliance workflows.
|
| Supplier Management |
✔ Service design: Design services deliverable by the organization and its ecosystem.
✔ Continual improvement: Improve supplier performance and outcomes over time.
✔ Relationship management: Establish, analyze, monitor, and improve supplier relationships.
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Access will be provided within 8 business hours and expires from date issued.
Please Note: Once eLearning access has been granted, we are unable to offer refunds. We encourage you to review all course details and preview materials before purchase.
