** OCT 17th CLASS IS GUARANTEED TO RUN **

The pace of evolution in the digital world has never been so fast and organizations need to be flexible and adapt to the ever-changing environment if they want to keep providing value to their customers while remaining competitive in the marketplace. 

This 18-hour course adds a new perspective to the ITIL Framework suite and elevates the discussion around ITIL concepts to a strategic level among business leaders and aspiring leaders.

Read more about the ITIL 4 Framework Managing Professional modules and the ITIL 4 certification scheme here. Download ITIL 4 Training Catalog.

Prerequisites:  ITIL 4 Foundation

Course Objectives: This course focuses on the alignment of digital business strategy with IT strategy. Attendees acquire an understanding of:

• How disruption from new technologies are impacting organizations in every industry 
• How business leaders are responding 
• How to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success

Course / Student Materials:

• Access to ITSM Academy's Learner Portal - my.itsmacademy.com - extends the classroom experience with online content and tools
• Digital learner manual (excellent post-class reference)
• Sample documents and templates
• Reference Cards
• Personal Action Plan
• Memory exercises, study aids and sample exams
• Instructor led education and exercise facilitation
• GAME ON! An Interactive Learning Experience®
• Participation in unique in-class assignments 
• In-class exam preparation
• Exam voucher
• Successful Candidates receive a 3 month subscription to MyAxelos – a service that equips learners with a wide range of content, templates, toolkits, and online resources, including the ITIL 4 practice guides (upon receipt of the certification)

Certification: Learners earn their ITIL Leader: Digital and IT Strategy 

Instructors: As with all ITSM Academy training, our instructors are all IT Service Management experts, ITIL 4 Managing Professionals with years of hands-on IT practitioner experience, enabling them to effectively intertwine theory and real-world stories and scenarios. Utilizing the highest quality content, this training style encourages active group participation. Alumni complete class prepared to pass the exam, but more importantly, with a wealth of practical knowledge.

Let's Go Green: Materials for this course are provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs, and can use the files under the ITSM Academy Terms of Use as indicated on the material.

Professional Education Hours: Individuals attending this class will earn 18 professional education hours (e.g., PDUs, CPEs, CEUs) upon completion of this course. These professional education hours can be submitted to associations such as the Project Management Institute and ISACA, if applicable.

Classes Held In:

• Live, Virtual Classroom: Log in with the instructor and the other students - no travel! 
• Available through our Courseware Licensing Program
• All ITSM Academy courses, including this one, can be presented at your location - Contact Us, or phone 954. 491. 3442 or use the chat below

Learners should only commit to classes they are prepared to attend.  ITSM Academy Open Enrollment Class Terms and Conditions.