Content Ownership and Development
ITSM Academy licenses our accredited courseware and instructor services to select organizations looking to establish their own ITSM training and certification program. We also license to corporations seeking a cost effective training solution for large numbers of learners.
Many ITIL/ITSM training providers lease both instructors and content from other providers (in many cases from ITSM Academy). While this option works well for some organizations, since the inception of ITSM Academy, we have focused on developing, and where applicable, accrediting, our own courseware. All ITSM Academy Courses have been developed in house, under the guidance of our CoFounder Lisa Schwartz.
Through our Change / Version Control Program, both the student guides and the hands on exercises are systematically updated and improved. We use both direct feedback from students as well as the instructors' observations of what works best in the classroom. This just isn't possible with leased courseware. Download the information sheet about our program.
Experts agree that intense hands on practice drives up competence and retention. That's why ITSM Academy places special emphasis on hands on exercises in every course we deliver.
Taking a "teach them to fish approach", clients are encouraged to designate one or more qualified employees to be groomed as internal instructors. Working with ITSM Academy’s seasoned Supervising Instructors, Trainer Candidates follow a structured Train-the-Trainer (T3) Program. When the Trainer Candidate successfully completes the program, organizations deliver their own classes, utilizing licensed ITSM Academy Courseware. All Delivery Partners must be capable of delivering high quality training, which enables students to assimilate the material to the extent they can pass the certification exam.
Unlike traditional classroom discount programs, Courseware Licensing empowers organizations to develop and deliver flexible, personalized training. And of course, provides significant savings and direct ROI.
Our course materials are developed in-house and include a comprehensive Instructor Kit. Through our Change / Version Control Program, our content is systematically updated and improved. We use both direct feedback from students as well as the instructors' observations of what works best in the classroom.
ITSM Academy's robust catalog of Courseware includes all Accredited Courses as well as non-certification Workshops, Clinics and interactive sessions.