Account Navigation

Account Navigation

Currency - All prices are in AUD

Currency - All prices are in AUD
 Loading... Please wait...
  • Call us at 1-954-491-3442 or Chat below
  • My Account
ITSM Academy

Certified Agile Service Manager (CASM)® Course - Accredited


Certified Agile Service Manager (CASM)® Course - Accredited


Product Description

Learn how to use Agile with ITSM (ITIL) to make your processes more robust and... well Agile and Lean (better, faster, more secure).  A Certified Agile Service Manager (CASM) is the operational counterpart to a development Scrum Master. Working together, Scrum Masters and Agile Service Managers can instill agile thinking into the entire IT organization as the basis of a DevOps culture.

This sixteen (16) hour course provides an introduction to Agile Service Management - the application and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.

Class culminates with an independent certification exam. Successfully passing (65%) the 60 minute exam, consisting of 40 multiple-choice questions, leads to the Certified Agile Service Manager® Certificate.

casm-quote-01.pngClass also includes experiential exercises, GAME ON! An Interactive Learning Experience® and access to ITSM Academy Learner Portal.

Learning Objectives:  The learning objectives for this course include an understanding of:

  • What is means to “be Agile”
  • The Agile Manifesto, it's core values and principles 
  • Agile concepts and practices including ITSM, Kanban, Lean and DevOps
  • Scrum roles, artifacts and events as it applies to both products and processes
  • The two aspects of Agile Service Management
    • Agile Process Improvement – ensuring processes are lean and deliver “just enough” control
    • Agile Process Design – applying Agile practices to process design projects

Come ready to participate in lively discussions about process improvements, benefits and challenges.

Delivery: For 16 hours, our learners are immersed in material that is presented in a fun, practical manner using exercises, sample exams and real-world service management examples.


  • SCRUM evangelist
  • Anyone interested in learning more about Agile and SCRUM from a product ("dev") and process ("ops") perspective 
  • Consultants guiding their clients through process improvement initiatives 
  • Internal and external suppliers 
  • Process stakeholders

Project Management Institute (PMI) Professional Development Units: ITSM Academy is recognized by PMI as a Global R.E.P. Project Management Professionals earn 16 contact hours or PDUs upon completion of this course.

Instructors:  As with all ITSM Academy training, our instructors have successful track records as IT professionals and bring that acumen into the classroom. Utilizing the highest quality content, our trainers blend their real-life experiences into lively classroom discussion.

Trainers for this course hold multiple Agile and ITSM industry certifications and have successfully completed ITSM Academy's CASM Train-the-Trainer Program.

Course / Student Materials:

  • Sixteen (16) hours of instructor led training and exercise facilitation
  • GAME ON! An Interactive Learning Experience® 
  • Participation in unique assignments designed to apply concepts
  • Access to ITSM Academy's Learner Portal - - extends the classroom experience with online content and tools 
    • The Agile Service Management Guide and the Scrum Guide (pre-class resources)
    • Digital Learner Manual (excellent post-class reference) 
    • Learner Personal Action Plan 
    • Study aids and sample exams
  • In-class exam preparation
  • Exam voucher

academy-green.pngLet's Go Green: Materials for this course are provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs, and can use the files under the Terms of Use as indicated on the material.


  • Familiarity with IT service management processes and ITIL (recommended)
  • Review The Scrum Guide™ (provided via Learner Portal)
  • Review The Agile Service Management Guide (provided via Learner Portal)

copy-of-badges-casm-01.pngExam & Certification:  Class culminates with an independent certification exam, administered by the DevOps Institute. Successfully passing (65%) the 60 minute examination, consisting of 40 multiple-choice questions, leads to the Certified Agile Service Manager (CASM) certificate. The certification is governed, administered and maintained by the DevOps Institute. Successful candidates are issued Digital Badges to be shared in Social Media.

About The DevOps Institute: This course is accredited by the DevOps Institute (DOI), a global leader in emerging DevOps and Agile Service Management practices. DOI is bringing enterprise level DevOps training and certification to the IT market while setting the standard in quality for enterprise grade DevOps education and training.  

Classes Held In:

      • Virtual Classroom: Log in with the instructor and the other students - no travel!
      • Available through our Courseware Licensing Program
      • All ITSM Academy courses, including this one, can you presented at your location - Contact Us, or phone 954. 491. 3442 or use the chat below

ITSM Academy Open Enrollment Class Terms and Conditions.

Product Videos

Find Similar Products by Tag

Product Reviews

Find Similar Products by Category