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ITSM Academy

Agile Service Management Guide

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Agile Service Management Guide

Agile Service Management Guide

$0.00
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Product Description

asmtoc.jpgRead the Agile Service Management® Guide

The white paper that started a movement...

Agility does not happen overnight. Moving an organization to an Agile mindset and an Agile Service Management approach takes practice and perseverance. Identifying an organization’s “just enough” level takes time and experience. Changing the thinking and behavior of individuals takes repetition, openness and patience. Embracing the Scrum values of Commitment, Focus, Respect, Openness and Courage is essential. Wherever you are in your Agile Service Management journey, remember that it is important to understand what it means to “be agile” before you attempt to “do agile (or Scrum).”

 

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"The quality of the instruction and interaction in my virtual class was fantastic. The virtual environment ended up being so convenient, such a cost and time savings, that even if this class had been offered next door to me, I would have elected virtual. I will definitely recommend ITSM Academy to others." ~ Leslie K., Internet Based Company

"ITSM Academy has been a great partner from both quality of product and consistency of delivery. We can count on them." ~ Marc T., CEO, Mid-Western Consulting Company, Content Partner

"I received the test results this morning and was ecstatic and relieved! Thanks so much for the great hospitality and learning environment. I will certainly keep ITSM Academy in mind when I get an opportunity to take another course." ~ Ricky P., US Military, Public Learner

“Thanks for an awesome class! I have passed my test and am now ready for MALC.” ~ Mike M., Consultant, Leading ITSM Software Provider, Public Learner

"This was the best class I have ever attended. The instructor was great and the folks we worked with to schedule the class were all super friendly and professional. I can't wait to bring ITSM Academy back on site." ~ Randi P., Fortune 500 Financial Organization, Corporate Class Sponsor

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