About Us

ITSM Academy  is a female owned small business, established in 2004. Our extensive catalog contains accredited and sustainable IT Service Management (ITSM) education and advice including; ITIL®, DevOps, Process Design (CPDE), Agile, Site Reliability Engineering (SRE), Value Stream Mapping (VSM) and Experience Level Agreement (XLA). Our business values are founded on trust, loyalty, professionalism and long term relationships. ...educate and inspire is not just our corporate slogan, it speaks to our core mission and goal.Follow our founder and CXO, Lisa Schwartz, on LinkedIn.