ITIL Strategist: Direct, Plan and Improve (DPI) - Accredited

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The ITIL® 4 Strategist: Direct, Plan & Improve 18-hour training course is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It covers both practical and strategic elements. This universal module is a key component of both the ITIL 4 Managing Professional and ITIL Strategic Leader streams. 

DPI Review

Read more about the ITIL 4 Managing Professional modules and the ITIL 4 certification scheme here. Download ITIL 4 Training Catalog.


  • Complete pre-class reading assignment 
  • ITIL Foundation 
    • Even if your ITIL 4 Foundation certificate is expired, you can still attend any higher level ITIL 4 course from ITSM Academy. Every successful pass of an ITIL Peoplecert exam, will extend the previous expired certificates to the renewal date of the most recent ITIL Peoplecert exam.
  • Attend accredited training course (mandatory)

Course Objectives: The ITIL® 4 Strategist: Direct, Plan & Improve course provides individuals with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction.

Attendees acquire an understanding of:

  • The integration of different value streams and activities to create, deliver and support IT-enabled products and services
  • The influence and impact of Agile and Lean ways of working
  • How Agile and Lean can be leveraged to an organization's advantage
  • A practical and strategic method for planning and delivering continual improvement with necessary agility

Course / Student Materials:

  • Access to ITSM Academy's Learner Portal - - extends the classroom experience with online content and tools
    • Digital learner manual (excellent post-class reference)
    • Sample documents and templates
    • Reference Cards
    • Research Paper - WhatIs? ITIL 4 Direct, Plan & Improve (DPI)
    • Learner Personal Action Plan
    • Memory exercises, study aids and sample exams
  • Instructor led education and exercise facilitation
  • GAME ON! An Interactive Learning Experience®
  • Participation in unique in-class assignments 
  • In-class exam preparation
  • Exam voucher, which includes access to the official digital eBook (upon redeeming voucher)

Certification: Learners earn their ITIL® 4 Strategist: Direct, Plan and Improve, which meets one of the requirements toward earning your ITIL Master designation – read more.

ITIL 4 Scheme

Instructors:  As with all ITSM Academy training, our instructors have successful track records as IT professionals and bring that acumen into the classroom. Utilizing the highest quality content, trainers blend their real-life experiences into lively classroom discussion.  Instructors for this course are ITIL 4 Experts, Managing Professionals, and hold multiple ITIL 4, Agile, DevOps and ITSM industry certifications. They have successfully completed ITSM Academy's Managing Professional Train-the-Trainer Program.  Alumni complete class prepared to pass the exam, but more importantly, with a wealth of practical knowledge.


Let's Go Green: Materials for this course are provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs, and can use the files under the ITSM Academy Terms of Use as indicated on the material.

Professional Education Hours: Individuals attending this class will earn 18 professional education hours (e.g., CPDs, PDUs, CPEs, CEUs) upon completion of this course. These professional education hours can be submitted to associations such as the Project Management Institute and ISACA, if applicable. Successful candidates can also claim 15 CPDs towards PeopleCert’s Continuing Professional Development (CPD).

Classes Held In:

Learners should only commit to classes they are prepared to attend.  ITSM Academy Open Enrollment Class Terms and Conditions

Take² is an add-on service exclusively offered for selected exams and becomes available only when the initial exam linked to it has a “fail” result. Take² is not transferable, non-refundable, and cannot be redeemed for cash or credit, even if it isn’t eventually used. Candidates must schedule and take the re-sit exam within 6 months from the date of their initial exam. Take² is exam-specific; it cannot be used for any other offering and is valid only for the exam originally purchased. Failing to show up for a Take² exam appointment or not rescheduling the appointment prior to their scheduled appointment forfeits candidates’ ability to use the Take² generated voucher. It can only be purchased up to 15 minutes before sitting an examination. Take² is not available for purchase after a failed exam.
  • 5
    Let's learn from our scars!

    Posted by Keith on Jun 2nd 2020

    The headline is a play on a phrase that most all of us are familiar with – “the definition of insanity”. I was part of this course week of 5/11/20. Importantly, the course was attended by the right folks - meaning we were all in applicable leadership roles (e.g. Service Management leads, Process/Practice Leads, Managers and Consultants). The most valuable aspects of the class experience were the applicability and combination of proven, and newer, techniques for governing, strategizing and optimizing any organizations Service Management Practice. For instance, the usage of the Continual improvement (CI) model with Value Stream Mapping (VSM) absolutely promotes that multiple techniques can yield "1 + 1 = 3" results. CI plus VSM then also cross-pollinates well with the Art & Science of Experience, now creating both a vertical and horizontal view of providing efficient and effective services to a market. Service Providers have to pay attention to this picture! The conversation on the applicability of the concepts made for a wonderful class experience

  • 5
    I feel more than ready and somewhat excited about taking my DPI exam.

    Posted by Mike, Director – Global Change Management on May 28th 2020

    Thanks for providing the ITIL 4 Direct, Plan, and Improve training I received last week. The instructor did an awesome job keeping the class engaged using examples to cover the materials as well as creating a fun learning environment. The study guides provided are easy to absorb and I feel more than ready and somewhat excited about taking my DPI exam. Thanks again to the ITSM Academy team for inspiring me to continue to learn and grow!