ITIL Practitioner: Change Enablement (CE) - Accredited

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The ITIL® 4 Practitioner: Change Enablement training is a single module course, delivered in 8 hours. It is part of the Plan, Implement & Control (5 day) bundle. This course is tailored for IT professionals seeking to certify and
itil-practice-manager-ce-1-.png affirm their proficiency in Change Management and Enablement. By course completion, participants will adeptly showcase their comprehension and practical application of fundamental concepts, principles, values, and challenges across strategic and operational spheres. This empowers them to optimize the efficacy of Change Enablement practices in their daily endeavors.

The Change Enablement module serves to amplify the success rate of service and product changes by meticulously evaluating risks, authorizing change implementation, and efficiently overseeing the change schedule.


  • Complete pre-class reading assignment 
  • ITIL Foundation 
    • Even if your ITIL 4 Foundation certificate is expired, you can still attend any higher level ITIL 4 course from ITSM Academy. Every successful pass of an ITIL Peoplecert exam, will extend the previous expired certificates to the renewal date of the most recent Axelos Peoplecert exam.
  • Attend accredited training course (mandatory)

ITIL 4 Practitioner: Change Enablement enables professionals to:

  • Ensure that changes and their components are realized in an effective, safe, controlled and timely manner to meet stakeholders’ change-related expectations and needs
  • Minimize the negative impacts of change
  • Balance effectiveness, throughput, governance, compliance and risk control for all changes in the defined scope
  • Be adaptive to meet the needs of various approaches to change development
  • Measure, assess and develop the Change Enablement practice capability in their organization by using the ITIL Maturity Model

Course / Student Materials:

  • Access to ITSM Academy's Learner Portal - - extends the classroom experience with online content and tools
    • Digital learner manual (excellent post-class reference)
    • Reference Card
    • Research Paper - WhatIs? Change Enablement
    • Personal Action Plan
    • Memory exercises, study aids and sample exams
  • Instructor-led education and exercise facilitation
  • Participation in unique case study-based assignments
  • GAME ON! An Interactive Learning Experience®
  • In-class exam preparation
  • Exam voucher, which includes access to a official digital eBook (upon redeeming voucher)

Come ready to participate in lively discussions about improvements, benefits and challenges.

Professional Education Hours: Individuals attending this class will earn 8 professional education hours (e.g., CPDs, PDUs, CPEs, CEUs) upon completion of this course. These professional education hours can be submitted to associations such as the Project Management Institute and ISACA, if applicable. Successful candidates can log their certificate in PeopleCert’s Continuing Professional Development (CPD) program to satisfy program requirements.

Audience: The target audience includes:

  • Change Managers: Professionals responsible for overseeing the entire change management process
  • Change Coordinators: Individuals who coordinate and facilitate the execution of changes
  • IT Managers and Directors: Leaders responsible for IT operations and strategic decision-making
  • IT Service Managers: Those involved in managing and delivering IT services to meet business needs
  • IT Administrators: Individuals responsible for the technical implementation of changes
  • Project Managers: Those managing projects that involve significant IT changes
  • IT Support Staff: Teams providing support for end-users and addressing issues related to changes
  • Business Analysts: Professionals involved in understanding and analyzing business requirements related to IT changes
  • Quality Assurance and Testing Professionals: Individuals responsible for ensuring the quality of changes through testing
  • Anyone Involved in IT Operations: Individuals across various roles who contribute to or are impacted by changes in IT services

academy-green.pngCertification: Successfully passing the 30 minute, 20 question, multiple choice examination earn the ITIL 4 Practitioner: Change Enablement certification 

Let's Go Green: Materials for this course are provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs, and can use the files under the ITSM Academy Terms of Use as indicated on the material.

Instructors: As with all ITSM Academy training, our instructors are all IT Service Management experts, ITIL 4 Managing Professionals with years of hands-on IT practitioner experience, enabling them to effectively intertwine theory and real-world stories and scenarios. Utilizing the highest quality content, this training style encourages active group participation. Alumni complete class prepared to pass the exam, but more importantly, with a wealth of practical knowledge. 

Classes Held In:

Learners should only commit to classes they are prepared to attend. ITSM Academy Open Enrollment Class Terms and Conditions.