ITIL Specialist: Create Deliver and Support (CDS) - Accredited

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The ITIL® 4 Specialist: Create Deliver and Support 18-hour training course is aimed at IT Service Management (ITSM) practitioners managing the operation of IT-enabled and digital products and services, and those responsible for the end-to-end delivery.

Read more about the ITIL 4 Managing Professional modules and the ITIL 4 certification scheme here. Download ITIL 4 Training Catalog.


  • Complete pre-class reading assignment 
  • ITIL Foundation 
    • Even if your ITIL 4 Foundation certificate is expired, you can still attend any higher level ITIL 4 course from ITSM Academy. Every successful pass of an ITIL Peoplecert exam, will extend the previous expired certificates to the renewal date of the most recent ITIL Peoplecert exam.
  • Attend accredited training course (mandatory)

Course Objectives: The ITIL® 4 Specialist: Create Deliver and Support course covers the core service management activities and expands the current scope of ITIL 4 to cover the creation of services. 

Attendees acquire an understanding of:

  • The integration of different value streams and activities to create, deliver and support IT-enabled products and services
  • Supporting practices, methods and tools
  • Service performance and service quality and improvement methods
  • How to continue to deliver innovative yet reliable tech-enabled services in an increasingly competitive market

Course / Student Materials:

  • Access to ITSM Academy's Learner Portal - - extends the classroom experience with online content and tools
    • Digital learner manual (excellent post-class reference)
    • Sample documents and templates
    • Reference Cards
    • Research Paper - WhatIs? ITIL 4 Create, Deliver & Support (CDS)
    • Learner Personal Action Plan
    • Memory exercises, study aids and sample exams
  • Instructor led education and exercise facilitation
  • GAME ON! An Interactive Learning Experience®
  • Participation in unique in-class assignments
  • In-class exam preparation
  • Exam voucher, which includes access to the official digital eBook (upon redeeming voucher)

Certification: Learners earn their ITIL 4 Specialist: Create, Deliver and Support, which meets one of the requirements toward earning your ITIL Master designation – read more.
MP Scheme

Instructors:  As with all ITSM Academy training, our instructors have successful track records as IT professionals and bring that acumen into the classroom. Utilizing the highest quality content, trainers blend their real-life experiences into lively classroom discussion.  Instructors for this course are ITIL 4 Experts, Managing Professionals, and hold multiple ITIL 4, Agile, DevOps and ITSM industry certifications.  They have successfully completed ITSM Academy's Managing Professional Train-the-Trainer Program.  Alumni complete class prepared to pass the exam, but more importantly, with a wealth of practical knowledge.


Let's Go Green: Materials for this course are provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs, and can use the files under the ITSM Academy Terms of Use as indicated on the material.

Professional Education Hours: Individuals attending this class will earn 18 professional education hours (e.g., CPDs, PDUs, CPEs, CEUs) upon completion of this course. These professional education hours can be submitted to associations such as the Project Management Institute and ISACA, if applicable. Successful candidates can also claim 15 CPDs towards PeopleCert’s Continuing Professional Development (CPD).

Classes Held In:

Learners should only commit to classes they are prepared to attend.  ITSM Academy Open Enrollment Class Terms and Conditions

Take² is an add-on service exclusively offered for selected exams and becomes available only when the initial exam linked to it has a “fail” result. Take² is not transferable, non-refundable, and cannot be redeemed for cash or credit, even if it isn’t eventually used. Candidates must schedule and take the re-sit exam within 6 months from the date of their initial exam. Take² is exam-specific; it cannot be used for any other offering and is valid only for the exam originally purchased. Failing to show up for a Take² exam appointment or not rescheduling the appointment prior to their scheduled appointment forfeits candidates’ ability to use the Take² generated voucher. It can only be purchased up to 15 minutes before sitting an examination. Take² is not available for purchase after a failed exam.

  • 5
    How to actually USE what we've been taught in real world

    Posted by R.B. on Apr 20th 2022

    A lot of good information will help me with my Change Management responsibilities. I think one more day of review would be great.