This 18-hour course is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It covers both practical and strategic elements. This universal module is a key component of both the ITIL 4 Managing Professional and ITIL Strategic Leader streams. 

Read more about the ITIL 4 Managing Professional modules and the ITIL 4 certification scheme here. Download ITIL 4 Training Catalog.

Prerequisites: ITIL 4 Foundation

Course Objectives: This course provides individuals with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction.

Attendees acquire an understanding of:

• The integration of different value streams and activities to create, deliver and support IT-enabled products and services
• The influence and impact of Agile and Lean ways of working
• How Agile and Lean can be leveraged to an organization's advantage
• A practical and strategic method for planning and delivering continual improvement with necessary agility

Course / Student Materials:

• Access to ITSM Academy's Learner Portal - my.itsmacademy.com - extends the classroom experience with online content and tools
• Digital learner manual (excellent post-class reference)
• Sample documents and templates
• Reference Cards
• Personal Action Plan
• Memory exercises, study aids and sample exams
• Instructor led education and exercise facilitation
• GAME ON! An Interactive Learning Experience®
• Participation in unique in-class assignments 
• In-class exam preparation
• Exam voucher
• MyAxelos - Successful Candidates receive a 1 month subscription to MyAxelos which gives you access to the latest tools and resources, including the ITIL 4 practice guides to help you apply best practice and excel in your career

Certification: Learners earn their ITIL 4 Strategist: Direct, Plan and Improve, which meets one of the requirements toward earning your ITIL Master designation – read more.

Instructors:  As with all ITSM Academy training, our instructors have successful track records as IT professionals and bring that acumen into the classroom. Utilizing the highest quality content, trainers blend their real-life experiences into lively classroom discussion.  Instructors for this course are ITIL 4 Experts, Managing Professionals, and hold multiple ITIL 4, Agile, DevOps and ITSM industry certifications. They have successfully completed ITSM Academy's Managing Professional Train-the-Trainer Program.  Alumni complete class prepared to pass the exam, but more importantly, with a wealth of practical knowledge.

Let's Go Green: Materials for this course are provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs, and can use the files under the ITSM Academy Terms of Use as indicated on the material.

Professional Education Hours: Individuals attending this class will earn 18 professional education hours (e.g., PDUs, CPEs, CEUs) upon completion of this course. These professional education hours can be submitted to associations such as the Project Management Institute and ISACA, if applicable. Successful candidates can log their certificate in PeopleCert’s Continuing Professional Development (CPD) program to satisfy program requirements.

Classes Held In:

• Live, Virtual Classroom: Log in with the instructor and the other students - no travel! 
• Available through our Courseware Licensing Program
• All ITSM Academy courses, including this one, can be presented at your location - Contact Us, or phone 954. 491. 3442 or use the chat below

Learners should only commit to classes they are prepared to attend.  ITSM Academy Open Enrollment Class Terms and Conditions.