Description 1 Review Better outcomes start with a shared understanding of how work creates value. Our 4-hour ITSM Key Concepts introduces digital product and service management (DPSM) and the role of ITIL (Version 5) in helping teams align on how value is created and delivered. Designed for leaders and practitioners alike, this session brings clarity, consistency, and shared language to how work gets done. Rather than focusing on theory alone, this workshop emphasizes practical ITSM application - helping participants connect concepts directly to their day-to-day work and leave with clear, actionable next steps. Delivering value consistently requires more than processes - it requires a shared understanding of how products and services work together. That shared understanding is the purpose of this workshop. Course Objectives - The learning objectives of this course include a high-level understanding of: Key Concepts of Digital Product and Service Management (DPSM) DPSM in the Modern World The Four Dimensions of Service Management The ITIL Product and Service Lifecycle The Most Commonly Adopted ITIL Practices ITIL Guiding Principles Getting Started This is a non-certification course and so can be tailored to the needs of your organization. Time can be devoted, for example, to discussion and planning activities in the desired section(s). Student Material: Access to ITSM Academy's Learner Portal - my.itsmacademy.com - extends the classroom experience with online content and tools Instructor-led training, discussion and planning facilitation Learner Manual (excellent post-class reference) Reference Card Learner Personal Action Plan Access to additional sources of information and communities Participation in ITSM Academy's unique class exercise - I am the Incident® GAME ON! An Interactive Learning Experience® Audience - The primary candidates for this course are: Individuals seeking a high-level introduction to digital product and service management (DPSM), with delivery and discussion tailored to their roles Practitioners interested in understanding common DPSM terms and concepts IT executives, managers, and aspiring IT managers Let's Go Green: Materials for this course are provided as downloadable soft copies that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs, and can use the files under the Terms of Use as indicated on the material. Instructors: As with all ITSM Academy training, our instructors have years of hands-on IT Practitioner experience, enabling them to effectively intertwine theory and real-life stories and scenarios. Using the highest quality content, this training style encourages active group participation, allowing all learners to bring from class a wealth of practical knowledge. Course Logistics - All ITSM Academy courses, including this one, can be: Presented at your location Sourced through our Courseware Licensing Program (for qualifying organizations) Download Our Course Catalog Contact Us, or phone 954. 491. 3442 or use the chat below. * Independent study learners, please note that once the Learner Portal (LP) key has been redeemed, no credits or refunds can be issued. 5 What a great session! Posted by Nicky on Apr 19th 2022 We asked the Academy to deliver this course to our leadership and the knocked it out of the park. Great content and great trainer. Our leaders have approved ITIL Foundation training for the whole team!
5 What a great session! Posted by Nicky on Apr 19th 2022 We asked the Academy to deliver this course to our leadership and the knocked it out of the park. Great content and great trainer. Our leaders have approved ITIL Foundation training for the whole team!