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The ITIL Foundation course enables IT professionals to learn the basics of IT Service Management (the what) and the business value of well-designed and delivered services (the why). Leveraging candidates’ existing ITIL knowledge, and based on a new publication – ITIL® Practitioner Guidance – the ITIL Practitioner course goes beyond the what and the why and provides practitioners a methodical way (the how) to use the ITIL guidance to improve whether by introducing new or by changing existing services or processes.
Throughout this sixteen (16) hour case study-based course participants learn about and then apply nine guiding principles to the planning and implementation of service improvements. Participants also gain a practical understanding of how three critical competencies contribute to improvement initiatives.
Course / Student Materials:
Certification: Successfully passing (70%) the open-book 2 hour and 15 minute open book exam consisting of 40 scenario-based, multiple-choice questions leads to the ITIL Practitioner Certificate. The ITIL Practitioner Guidance can be used to take the exam.
ITIL Expert: Earn 3 credits of the 22 required to achieve the ITIL Expert Certification.
Project Management Institute (PMI®) Professional Development Units: ITSM Academy is recognized by PMI as a Global R.E.P. Project Management Professionals earn 16 contact hours or PDUs upon completion of this course.
Learning Objectives for this course include being able to:
Instructors: As with all ITSM Academy training, our instructors are all ITIL Experts and have years of hands-on IT practitioner experience, enabling them to effectively intertwine theory and real-world stories and scenarios. Utilizing the highest quality content, this training style encourages active group participation. Alumni complete class prepared to pass the exam, but more importantly, with a wealth of practical knowledge.
Classes Held In:
ITSM Academy Open Enrollment Class Terms and Conditions.