The phrase ‘adopt and adapt’ is often linked to the ITIL framework but what does it mean? Adopting ITIL involves committing to a service-oriented, customer-focused culture. Adapting ITIL involves striving to understand its practices, why they are recommended, and then applying critical thought to continuously adapting those practices to your organization’s circumstances, needs and goals.
The ITIL Foundation course enables IT professionals to learn the basics of IT Service Management (the what) and the business value of well-designed and delivered services (the why). Leveraging candidates’ existing ITIL knowledge, and based on a new publication – ITIL® Practitioner Guidance – the ITIL Practitioner course goes beyond the what and the why and provides practitioners a methodical way (the how) to use the ITIL guidance to improve whether by introducing new or by changing existing services or processes.
Throughout this sixteen (16) hour case study-based course participants learn about and then apply nine guiding principles to the planning and implementation of service improvements. Participants also gain a practical understanding of how three critical competencies contribute to improvement initiatives.
Course / Student Materials:
Certification: Successfully passing (70%) the open-book 2 hour and 15 minute open book exam consisting of 40 scenario-based, multiple-choice questions leads to the ITIL Practitioner Certificate. The ITIL Practitioner Guidance can be used to take the exam.
ITIL Expert: Earn 3 credits of the 22 required to achieve the ITIL Expert Certification.
Project Management Institute (PMI®) Professional Development Units: ITSM Academy is recognized by PMI as a Global R.E.P. Project Management Professionals earn 16 contact hours or PDUs upon completion of this course.
Learning Objectives for this course include being able to:
Instructors: As with all ITSM Academy training, our instructors are all ITIL Experts and have years of hands-on IT practitioner experience, enabling them to effectively intertwine theory and real-world stories and scenarios. Utilizing the highest quality content, this training style encourages active group participation. Alumni complete class prepared to pass the exam, but more importantly, with a wealth of practical knowledge.
Classes Held In:
ITSM Academy Open Enrollment Class Terms and Conditions.