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ITSM Academy

Workshops / Interactive Sessions

Classes listed below with a are currently available in our Public, open enrollment classes. Register Today!

Our full catalog of workshops, interactive sessions, clinics and hands-on facilitation is available for onsite delivery. 
Please browse the titles below to see our extensive catalog. For pricing and information re: our onsite delivery, please Contact Us

  • Agile Service Management Overview

    Agile Service Management Overview $199.00

    4 Hours: This Agile Service Management® Overview course provides a high-level overview of Agile Service Management – the application and integration of Agile thinking into service management processes and...

  • DevOps Overview

    DevOps Overview $199.00

    4 Hours: This DevOps Overview® course provides an introduction to DevOps, the cultural phenomenon that is enabling organizations to develop, deploy and operate quality software faster to meet business needs. This...

  • ITIL Overview Training

    ITIL Overview

    4 Hours: This workshop is a high level overview of ITIL concepts, and vocabulary across the service lifecycle. The course goal is to promote awareness, seek buy-in and introduce a shared vocabulary. This workshop is...

  • Value Stream Mapping (VSM) for DevOps

    Value Stream Mapping (VSM) for DevOps

    "DevOps is the next step in creating flow across and beyond the IT value stream." ~ Mike Orzen, coauthor of the award-winning book Lean IT: Enabling and Sustaining Your Lean Enterprise and primary author of...

  • The Building Blocks ITSM Process Design Workshop Training

    Building Blocks: ITSM Process Design Workshop

    4 Hours: This workshop is derived from the 5-day Accredited Certified Process Design Engineer (CPDE)® Course and introduces the building blocks for implementing and continually improving ITSM policies,...