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ITSM Academy

What is CPDE?

 

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 ...What is CPDE? 

Based on The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management, the CPDE certification recognizes the important role that a skilled process design engineer plays within an organization. Rather than reinventing the wheel, a CPDE is able to use proven practices to quickly achieve a comprehensive understanding of an organization’s IT service management capabilities, level of maturity and improvement opportunities. To speed up the design, improvement and implementation of IT service management processes, a skilled CPDE is also able to leverage and adapt available IT service management, process maturity and quality management frameworks and standards.

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